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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

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4.92
Based on 1,349 reviews, last reviewed 2nd May 2025
54% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

my first visit to the Felixstowe branch. i went into the new branch in Felixstowe(having previously used the Ipswich branch) I was made welcome & Rachel had time to deal with me,she was very ... Read more Reviewed on: 2nd May 2025
MARK R's avatar
MARK R

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1349)

Couldn't have been more helpful

5
Due to having to isolate, contacted SBS by email to get funds from a maturing savings transferred directly into my bank account without having to go into branch. Apart from one telephone call for security checks, all done by email and the funds are already in my account. Brilliant, thank you so much. Vivky was the lady who assisted me, but when I have been into a branch/emailed in the past, staff have always been very helpful. Reviewed on: 4th January 2022
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your positive comments about our service and we are delighted to have been able to help you. Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Power of Attorney

5
Shelley Curtis and her team at the Saxmundham branch have been fantastic in assisting me to manage an elderly customer's account using a Lasting Power of Attorney. Refreshingly straightforward compared with the larger banks. Reviewed on: 23rd December 2021
Jennifer's avatar
Jennifer
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your lovely words and we are delighted that we're been able to help you in such a positive way. We totally agree that the Saxmundham branch are fantastic! Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Hadleigh branch review

3
Branch services static, even the staff all bank in Hadleigh. Branch coverage is pathetic. AGM's not rotated outside Ipswich. Top people pay too high. Reviewed on: 11th October 2021
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Suffolk verified branch member

Hadleigh branch review

5
Limited services within branch . Branch coverage despite closure or bank branches. Reviewed on: 9th October 2021
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Suffolk verified branch member

No online facility, stuck in the dark ages

1
It's 2021 how can they not have Internet banking it's ridiculous. Struggled to get an appointment to open a new account so will be moving my savings elsewhere. change your name if you want, still a rotten apple underneath Reviewed on: 6th October 2021
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi there, thanks for the comment. We're very sorry to hear you've looked to move your savings elsewhere - but we do understand given that there's no online facility. We are going to be launching online savings in the near future and it's a priority for us in 2022. We hope you might take a look at our savings accounts again in the future when we've launched our online offering. Response date: 11th October 2021
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Suffolk Building Society, formerly Ipswich Building Society

Aldeburgh branch review

5
It's brilliant you have branches with helpful staff open on the high street. It so great to talk to real people. Recently a solicitor sent a CHAPS and left off the account number. The solicitor rang up the bank and explained and got a unique number. I had gone into Saxmondham Branch to see if it had gone in but it hadn't. Next morning the cashier rang me to say it had gone in, they knew I was worried. I was so grateful. Great service Reviewed on: 4th October 2021
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Suffolk verified branch member

Hadleigh branch review

5
I like face to face transactions, this has led me to invest £85,000 with you. Personal contact I value and trust. Reviewed on: 8th September 2021
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Suffolk verified branch member

Aldeburgh branch review

5
Lovely, helpful staff. Having a local office Reviewed on: 4th September 2021
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Suffolk verified branch member

Aldeburgh branch review

5
Open more days, even if just half days Reviewed on: 1st September 2021
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Suffolk verified branch member

A very happy member

5
Great face to face customer service . Reviewed on: 28th August 2021
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Verified Member

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