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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.91 (1169 reviews)

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4.91

Based on 1,169 reviews, last reviewed 25th Nov 2024

18% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Very good customer service, explained everything cle... Very good customer service, explained everything clearly Reviewed on: 25th November 2024

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1169)

Very good customer service, explained everything cle...

Very good customer service, explained everything clearly Reviewed on: 25th November 2024

Very professional and polite

Amanda was very knowledgeable and professional. Many thanks for your time Amanda. Reviewed on: 1st November 2024

Friendly, helpful, efficient

Rachael was very helpful in explaining everything and helping us choose the right accounts for us. Reviewed on: 31st October 2024

Very good, helpful

Very helpful. Nice coffee, maybe a bacon roll would be nice :). Reviewed on: 31st October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much. We can’t stretch to bacon rolls, but we’re on high streets all over Suffolk, so a local bakery is never far away! Response date: 1st November 2024

Seems OK.

Very helpful staff. Reece explained everything very well. Reviewed on: 31st October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 1st November 2024

Convenient, efficient, helpful

So far, very positive and efficient handling of my requirements. Reviewed on: 31st October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Wow - Thank you for the great feedback! We’ve clearly made a great first impression. No pressure on the second impression…! Response date: 1st November 2024

Helpful, fair, friendly

Very friendly and helpful atmosphere in branch. Reviewed on: 30th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your brilliant review! It’s great being on the high street and being able to see our members face-to-face. Pop in again soon! Response date: 1st November 2024

In branch service review

Face-to-face, very positive and helpful - able to make financial decisions easily. You can talk to someone in branch and open an account straightaway with very knowledgeable/helpful staff. Reviewed on: 30th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make financial decisions feel easy and informed, so it’s great to hear we’re doing it well. Response date: 1st November 2024

Savings appointment Face to Face

My wife and pre-booked an appointment with branch manager Vicky at the Halesworth branch with regard to ISA's. What is so lovely about Suffolk Building Society is the personal face to face old school service and one of the reasons we took out two ISA's with them. Vicky was professional, attentive and efficient, and all paperwork arrived in the post one day later. A great experience, so please, please Suffolk Building Society do not loose that face to face personal service, it's rare in the financial services business. Reviewed on: 26th October 2024

For the community

Local branch, easy to complete desired things with everything explained clearly and with a smile. Reviewed on: 25th October 2024

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