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Suits Me: Personal account reviews

4.73
Based on 12,145 reviews, last reviewed 20th Feb 2026
400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Never a dull moment always interacting with customers Never a dull moment always interacting with customers Reviewed on: 20th February 2026
Abike A's avatar
Abike A

Latest lowest rating:

1

Costs you money to withdraw cash at an ATM, even tho... Costs you money to withdraw cash at an ATM, even though they’re free. It costs 2% of the transfer to make a bank transfer Reviewed on: 1st February 2026
Thomas Jaconelli's avatar
Thomas Jaconelli

About this product

Suits Me is an award-winning personal account provider.

There are three types of Suits Me prepaid Mastercards® on offer. The Essential account is pay-as-you-go. Premium and Premium Plus have extra facilities and perks but do charge a monthly fee. You can open an account with no credit check.

Suits Me prepaid account reviews help you find out what it’s really like to be a customer. If you’ve used Suits Me before, you can also leave a review and share your experience.

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Suits Me Personal account reviews (12145)

The account is easy to open and the app is straight...

4
The account is easy to open and the app is straight forward Reviewed on: 5th March 2025

I don't have words but I love this bank card it's am...

5
I don't have words but I love this bank card it's amazing Reviewed on: 5th March 2025

Customer service

5
After speaking to customer services regarding an issue I had with setting up my access via the app and realising my mistake made when registering, the team were amazing at rectifying my mistakes and got me sorted quickly without any stress whatsoever. The communication was efficient and very helpful. Great team with even better service Reviewed on: 5th March 2025

Suits me have help me a lot.

5
Suits me have help me a lot. I really like it it. Thank you team. Reviewed on: 5th March 2025

Amazing and easy to use and no issues

5
Amazing and easy to use and no issues Reviewed on: 5th March 2025

It's good, great and very easy. good

5
It's good, grIt is easy to use. eat and very easy. Reviewed on: 5th March 2025

Is very bad the app every time I need update...

2
Is very bad the app every time I need update Reviewed on: 5th March 2025
Reply from Suits Me We’re sorry for any inconvenience caused by the app updates. We regularly update the app to improve security and functionality. If you're experiencing any specific issues, please let us know—we’d be happy to assist. Response date: 11th March 2025
Suits Me Card reviews
Suits Me

Not had a good experience so far

2
Not had a good experience so far. It’s almost impossible to get in contact via telephone and live chat. The waiting times are ridiculous. In fact, I think I’ve only been able to speak to somebody via phone or live chat only once. I’ve had to either put the phone down or disconnect the live chat because I’ve been in a queue for over an hour and still have not made contact with an agent. Reviewed on: 5th March 2025
Reply from Suits Me We sincerely apologise for the difficulty you've had in reaching us. We understand how frustrating long wait times can be, and we're actively working to improve our response times. If you still need assistance, please reach out via email or live chat, and we'll do our best to get back to you as soon as possible. Response date: 11th March 2025
Suits Me Card reviews
Suits Me

I have had no big issues to report.

5
I have had no big issues to report. All initial tasks I had to complete to start banking with Suits Me were quickly and satisfactorily addressed by email and automated phone calls. Reviewed on: 5th March 2025

It’s a really good banking I feel safe and secure...

5
It’s a really good banking I feel safe and secure Reviewed on: 5th March 2025

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