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Tembo Money: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.95 (2821 reviews)

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4.95

Based on 2,821 reviews, last reviewed 28th Jun 2026

69% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Excellent team We have had excellent experience with Olivia and Chelsea. Prompt, professional, compassionate and kind. Reviewed on: 28th June 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2026

Awarded to the mortgage broker rated highest in customer reviews.
Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage broker reviews (2821)

We can’t fault Tembo!

We really can't fault the amazing service and support we received from Tembo. Olivia (mortgage broker) is incredibly knowledgeable and worked tirelessly to find us a suitable product. Our first application was actually rejected but she had secured us an offer with a different lender within 2 weeks! Truly an incredible broker - we couldn't recommend her more! After Olivia submitted our mortgage application, Chelsea (case manager) liaised with the lender and sent us updates every 2/3 days to inform us of our application progress. Her communication is absolutely amazing and she was genuinely so happy for us when we received our offer. We had a few set backs during our home buying journey but Olivia and Chelsea made everything 100 x easier! We'll never stop raving about Tembo! Reviewed on: 20th February 2025

Tembo ; a service second to none!

Katie and I were greeted with professionslism from the start. I chose this company from the reviews and the company literally povided a service exactly what it said on the tin. Kate and I are an older couple and Georgie helped us navigate through the process with a sensible affordable outcome. She was at hand, via email or phonecall, to help us whenever needed, which took the stress out of a potentially stressful situation away and elevated our trust in her as our broker. Abbey then took over to confirm the mortgage with efficiency and helped us immediately with the valuation when we hit a bump in the road. We were then introduced to Wendy who explained protection with clarity with sensitivity. She was at hand to answer any questions we needed clarification with. Just a brilliant service from the start ; alleviated the worry which made our journey to purchasing our property manageable and purposeful. Without hesitation I would recommend this company to any buyer Approachable, have knowledgeable skilled expertise ,genuine ,affordable to suit personal needs and very , very personable ! Reviewed on: 20th February 2025

Friendly knowledgeable team always willing to help

Friendly knowledgeable team always willing to help Reviewed on: 20th February 2025

Brilliant customer service.

Brilliant customer service. Jack & chealse helped me alot. They were professional and really polite individuals. brilliant service. Reviewed on: 20th February 2025

Lucy is a credit to the team.

The mortgage we obtained was unknown to us until Lucy from Tembo explained that it was one of the options. She was extremely helpful and nothing was too much trouble to explain during this process. Lucy is a credit to the business and should be recommended. Reviewed on: 20th February 2025

An easy and stress-free remortgage process.

I contacted Olivia at Tembo last year when looking to remortgage due to personal circumstances. Olivia worked so hard to find me a solution but it wasn't to be. A year later I got in touch with Olivia again and she was wonderful. Once again went above and beyond with her search for a new mortgage for me, even working during the weekend and when she was training new starters! I can't fault her work. Once the mortgage had been found, I was passed onto Chelsea, who just as Olivia had done, was efficient, supportive, informative and answered any questions I had. I was given a time frame to expect to hear from Chelsea regarding progress made with the remortgage, but she kept me up to date as soon as she knew any new movements. The communication was brilliant and I felt that I was being heard and kept in the loop. I'm so happy that I was able to have Olivia deal with the process after the excellent experience last year, and to have then been supported by Chelsea in the same way was reassuring and made the whole process so incredibly easy. 10/10 Reviewed on: 20th February 2025

Easy to work with

Paul and Jessica were great to work with, sorted us out promptly and were very informative and responsive to questions and requests Reviewed on: 19th February 2025

First Time Buyers - Mortgage Advice

As first time buyers, Paul and Jess have been so amazing throughout the whole process and informing us on everything we were initially clueless about! Great customer service and lovely people to deal with! :) Reviewed on: 19th February 2025

Olivia and Chelsea - 10/10

Olivia and Chelsea were fantastic - so patient and helpful. Reviewed on: 19th February 2025

Connor and Elly at Tembo were fantastic!

Connor and Elly at Tembo were fantastic! They made the entire mortgage process smooth and stress-free. Their expertise and clear communication were exceptional, and they were always there to answer our questions. Highly recommend them for anyone looking for reliable and professional mortgage brokers! Reviewed on: 19th February 2025

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