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thisbank (formerly JN Bank) reviews

thisbank logo
Rated Excellent • 4.91/5

thisbank (formerly JN Bank) reviews

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Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 926 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank (formerly JN Bank) have trended positively over the past 90 days

JN Bank UK makes getting a personal loan feel quick and hassle-free, with money often in your account the same day. Their customer service is friendly and helpful, making the whole process easy to navigate. The savings products also impress with competitive rates and straightforward online management. People love how JN Bank UK offers fair rates and supports those who struggle elsewhere, though some wish the platform was a bit more tech-friendly.

Positive themes

  • Personal loans with JN Bank UK are quick to approve and funds arrive fast.
  • JN Bank UK’s customer service is friendly and always ready to help.
  • JN Bank UK offers great rates and fair APR on personal loans and savings.

Negative themes

  • Some wish JN Bank UK's online platform was more tech-friendly like bigger banks.
  • A few found it tricky to make small extra loan repayments with JN Bank UK.
  • Occasional delays or issues with phone wait times have frustrated some users.
Summarised by AI
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About thisbank (formerly JN Bank)

thisbank (formerly JN Bank) is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020, JN Bank UK received its banking license and started offering savings accounts and unsecured personal loans. In 2026, the brand was relaunched as thisbank under new leadership and ownership.

thisbank provides a range of savings accounts and also offer loans.

thisbank (formerly JN Bank) at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank (formerly JN Bank)

Showing 11 of 926 company reviews • Last reviewed within 7 days

I would not recommend this bank to anyone

Fixed term savings • 25th February 2026

I would not recommend this bank to anyone, why? It's because they operate a banking system that encourages dubious suppliers like Boiler Central and Green... I would not recommend this bank to anyone, why? It's because they operate a banking system that encourages dubious suppliers like Boiler Central and Green Central to take advantage of the people by offering loans (without proper due diligence) on your behalf for services that these suppliers do not have the capability or resources to provide. These suppliers will forcefully ask you to sign (Customers' Satisfaction Note) for uncompleted work so that they can collect the payment from JN Bank. Please watch out for this kind of services because when you put in a complaint, thisbank (previously known as JN Bank) state that there is nothing they can do to help you. Please watch out for thisbank (previously known as JN Bank), as a financial organisation, they cannot be trusted. I will be reporting you to the Financial Conduct Authority (FCA) with all the evidence at my disposal. Having provided a statement on thisbank (previously known as JN Bank)wrongdoings, I was expecting them to review my feedback and address the situation. Instead, they went back to Trustpilot, claiming the content of my feedback contains defamatory content. Please note that, I have evidence to back up my statement because the issue is still yet to be resolved and thisbank (previously known as JN Bank) as done nothing to see to it that the issue is resolve amicably. There is nothing defamatory in my statement. But I am happy to publish the evidence. Read more Read less

{"display":"Ayo Jimmy","full_name":"Ayo Jimmy","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1366137.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

brilliant new app provides seamless service

Easy access savings • 21st February 2026

brilliant new app provides seamless service

{"display":"orchard r","full_name":"orchard r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Easy to follow online portal and incredibly friendly...

    Easy to follow online portal and incredibly friendly staff members. Having followed JN Bank UK for a while now, I understand their dedicated to doing... Easy to follow online portal and incredibly friendly staff members. Having followed JN Bank UK for a while now, I understand their dedicated to doing what's right for their customers, their culture, and their local community. Read more Read less

    {"display":"Harvey P","full_name":"Harvey P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Harvey P 11th April 2025
  • 1/5

    Dreadful service

    I sent a payment which isn't showing in my account. When telephoning the system says the wait time is two minutes. This message is repeated... I sent a payment which isn't showing in my account. When telephoning the system says the wait time is two minutes. This message is repeated every two minutes until the caller gives up. Read more Read less

    {"display":"Silver King","full_name":"Silver King","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Best APR in the Country I feel.

    JN Bank offered a loan that had so much better interest rates at the time when I was searching on the market. The only others... JN Bank offered a loan that had so much better interest rates at the time when I was searching on the market. The only others providers that came close where the big supermarkets of the UK but their approval chances where usually 0%. JN Banks approval was 90% and they provided a great service. Read more Read less

    {"display":"Jack Ross","full_name":"Jack Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Attentive and efficient service

    I’ve arranged a personal loan with JN Bank which was a straight forward and hassle free service. Friendly staff are always at hand to provide... I’ve arranged a personal loan with JN Bank which was a straight forward and hassle free service. Friendly staff are always at hand to provide clear and practical advice when needed. I have highly recommended JN Bank to friends and family who are on the look out for a manageable personal loan. Thank you! Read more Read less

    {"display":"Tim","full_name":"Tim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Tim 1st June 2023
  • 5/5

    Easy Access

    JN online banking experience has been great for convenience and ease of use. I highly recommend JN personal banking services.

    {"display":"Charmaine Zubal","full_name":"Charmaine Zubal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good loan service

    I never heard of JN Bank until they were mentioned in a weekly MoneySavingExpert email. I've had a good loan experience with them. good rate, online banking works fine.

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Mike 11th April 2023
  • 5/5

    Best fixed interest rate.

    Provided, by far, the best fixed interest rate for savings. Left me wondering what the catch is but after digging deeper I realised there is... Provided, by far, the best fixed interest rate for savings. Left me wondering what the catch is but after digging deeper I realised there is no catch and JN Bank UK is indeed an excellent choice. Read more Read less

    {"display":"Marek11","full_name":"Marek11","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to apply

    Very easy and quick application and money was transferred when stated highly recommend

    {"display":"RCJ 777","full_name":"RCJ 777","avatar":{"url":"\/assets\/uploads\/avatars\/users\/750383.png"}}'s avatar
    Personal loan
    RCJ 777 8th April 2023
  • 5/5

    Great Bank

    Joined J N Bank after a review by Martin Lewis, best thing I did.

    {"display":"Steve ","full_name":"Steve ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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