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thisbank (formerly JN Bank) reviews

thisbank logo
Rated Excellent • 4.91/5

thisbank (formerly JN Bank) reviews

Verified business Last reviewed within 7 days
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  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 954 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for thisbank (formerly JN Bank) have trended positively over the past 90 days

JN Bank UK makes getting a personal loan feel quick and hassle-free, with money often in your account the same day. Their customer service is friendly and helpful, making the whole process easy to navigate. The savings products also impress with competitive rates and straightforward online management. People love how JN Bank UK offers fair rates and supports those who struggle elsewhere, though some wish the platform was a bit more tech-friendly.

Positive themes

  • Personal loans with JN Bank UK are quick to approve and funds arrive fast.
  • JN Bank UK’s customer service is friendly and always ready to help.
  • JN Bank UK offers great rates and fair APR on personal loans and savings.

Negative themes

  • Some wish JN Bank UK's online platform was more tech-friendly like bigger banks.
  • A few found it tricky to make small extra loan repayments with JN Bank UK.
  • Occasional delays or issues with phone wait times have frustrated some users.
Summarised by AI
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About thisbank (formerly JN Bank)

thisbank (formerly JN Bank) is a UK bank.

thisbank’s roots can be traced back to 1864 when the original Westmoreland Building Society launched. In 2020, JN Bank UK received its banking license and started offering savings accounts and unsecured personal loans. In 2026, the brand was relaunched as thisbank under new leadership and ownership.

thisbank provides a range of savings accounts and also offer loans.

thisbank (formerly JN Bank) at a glance

Contact details

Phone
0808 196 1945
Email
[email protected]

Reviews for thisbank (formerly JN Bank)

Showing 11 of 954 company reviews • Last reviewed within 7 days

A seemless transition

Fixed term savings • 16th April 2026

Well as a new customer keeping updated has been 100%.Especially transitioning from jn bank to the bank.I have'nt had to change anything regarding my acc its been really smooth.

{"display":"Mr Cousins","full_name":"Mr Cousins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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User friendly website and very person centred custom...

Fixed term savings • 16th April 2026

User friendly website and very person centred customer service team. My account is protected, my details secure and I can see my money earning interest over the year.

{"display":"Isobel L","full_name":"Isobel L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    My money is save in the bank and u think it’s the be...

    My money is save in the bank and u think it’s the best thing

    {"display":"Dammy","full_name":"Dammy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed term savings
    Dammy 16th April 2026
  • 5/5

    Well managed and good returns

    Excellent very good returns and the bank has managed very well in its transition from JN Bank to This Bank and not losing my account... Excellent very good returns and the bank has managed very well in its transition from JN Bank to This Bank and not losing my account in said transition as is all to common with bank transitions . Each and every time I have used the customer service it has always been very helpful and straight to the point. I have a excellent rate of return on my account Read more Read less

    {"display":"Alfie Monck","full_name":"Alfie Monck","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1492810.png"}}'s avatar
  • 5/5

    My experience has been quite satisfactory, everythin...

    My experience has been quite satisfactory, everything is conveniently accessible and is readily available. I would sincerely recommend this banking apps to anyone because its safe and secure.

    {"display":"Patroy D","full_name":"Patroy D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good savings goid interest

    Looking for fixed term savings for 1 year - good rate of interest and easy to open account.

    {"display":"Liz B ","full_name":"Liz B ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fabulous banking system.

    Fabulous banking system. Great service and helpful staff

    {"display":"Saz","full_name":"Saz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed term savings
    Saz 15th April 2026
  • 5/5

    Very easy to set up and use.

    Very easy to set up and use. Good interest rate too.

    {"display":"Dave Stone","full_name":"Dave Stone","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1492419.png"}}'s avatar
  • 5/5

    Excellent rates, fast customer service.

    Excellent rates, fast customer service.

    {"display":"Pod H","full_name":"Pod H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed term savings
    Pod H 15th April 2026
  • 5/5

    Easy to set up an account

    Easy to set up an account, good rate of interest

    {"display":"Rosemarie T","full_name":"Rosemarie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    A good experience and rate!

    A good experience and rate! No issues and happy to recommend!

    {"display":"Paul Graham","full_name":"Paul Graham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/463837.png"}}'s avatar

    Products from thisbank (formerly JN Bank)

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