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Tinhat reviews

Tinhat logo
Rated Excellent • 4.52/5

Tinhat reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 33 product reviews

Average score of 4.52/5
5 star
79%
4 star
9%
3 star
0%
2 star
0%
1 star
12%

Latest positive rating

5/5

Good value insurance what more can you say.

Good value insurance what more can you say.

{"display":"T G","full_name":"T G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Gadget Insurance
T G 9th July 2025

Latest negative rating

1/5

I've never come across a more deceitful and underhand company

I've never come across a more deceitful and underhand company than tinhat and the entire direct group. The company motto is 'profit first'. Quite happy... I've never come across a more deceitful and underhand company than tinhat and the entire direct group. The company motto is 'profit first'. Quite happy to take my premium then messed me around for months after I had to make a claim. I am still without a working phone and having to take them to the financial ombudsman. Be warned: they will ignore you and come up with excuse after excuse. I would give zero stars if possible. Avoid the whole direct group Read more Read less

{"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Gadget Insurance
Alex 16th October 2019
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Reviews for Tinhat

Showing 11 of 33 company reviews • Last reviewed within 7 days

Good value insurance what more can you say.

Gadget Insurance • 9th July 2025

Good value insurance what more can you say.

{"display":"T G","full_name":"T G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
T G
Rated Excellent • 5/5
Read more product reviews

Could not be happier, simply process and a great price.

Mobile Insurance • 7th May 2025

Could not be happier, simply process and a great price.

{"display":"T G","full_name":"T G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
T G
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    I've never come across a more deceitful and underhand company

    I've never come across a more deceitful and underhand company than tinhat and the entire direct group. The company motto is 'profit first'. Quite happy... I've never come across a more deceitful and underhand company than tinhat and the entire direct group. The company motto is 'profit first'. Quite happy to take my premium then messed me around for months after I had to make a claim. I am still without a working phone and having to take them to the financial ombudsman. Be warned: they will ignore you and come up with excuse after excuse. I would give zero stars if possible. Avoid the whole direct group Read more Read less

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gadget Insurance
    Alex 16th October 2019
  • 1/5

    Really Poor

    Every time you make a claim with this company they make it incrementally harder to proceed. It's like squeezing blood from a stone

    {"display":"David Attenborough-Hasselhoff","full_name":"David Attenborough-Hasselhoff","avatar":{"url":"\/assets\/uploads\/avatars\/users\/69051.png"}}'s avatar
  • 1/5

    Messing me around

    Poor customer service would not recommend friends and family This company is appailing I have make a claim send the files to direct group ltd... Poor customer service would not recommend friends and family This company is appailing I have make a claim send the files to direct group ltd said it's not good enough Spoke to someone fom tinhat for a refund after direct. Group. Messing my head around lost my refund. After only 30 days joined them. Rubbish! Read more Read less

    {"display":"Glennie","full_name":"Glennie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mobile Insurance
    Glennie 12th March 2018
  • 1/5

    As Diana Ross said, "I'm Still Waiting"

    I made my claim 8 days ago and am still waiting instructions, phone either unobtainable or left on hold, no email response

    {"display":"DAVID YEATES","full_name":"DAVID YEATES","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Fast & Straight forward

    Easy to website - makes clear what is covered & reasonable price :)

    {"display":"Anne Marie O Donovan","full_name":"Anne Marie O Donovan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Happy Customer

    The process was quick and simple. Great prices too!

    {"display":"Joe Harrison","full_name":"Joe Harrison","avatar":{"url":"\/assets\/uploads\/avatars\/users\/9417.png"}}'s avatar
  • 4/5

    Great website

    Great website easy to apply for insurance, best prices for pixel xl 128gb and still same level of cover

    {"display":"Matthew SilverBack Stone","full_name":"Matthew SilverBack Stone","avatar":{"url":"\/assets\/uploads\/avatars\/users\/9414.png"}}'s avatar
  • 5/5

    Quality

    Easy set-up, excellent prices and hassle-free website

    {"display":"JAMES LYNE","full_name":"JAMES LYNE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Gadget Insurance
    JAMES LYNE 27th October 2016
  • 5/5

    quick signup and good prices

    fast sign up and really good prices

    {"display":"Jordan Mckeag","full_name":"Jordan Mckeag","avatar":{"url":"\/assets\/uploads\/avatars\/users\/9205.png"}}'s avatar

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