Write a review

TSB: Advance MasterCard reviews

Name: Advance MasterCard
Rating: 3.5 (12 reviews)

View other TSB products

3.70

Based on 12 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

17%

3 star

2 star

33%

Latest highest rating:

5

Always very helpful fantastic customer service open... Always very helpful fantastic customer service open on Saturday’s Reviewed on: 26th February 2025

Latest lowest rating:

1

Hope you never need to call them Customer service teams are useless at best. Everything is slow. Reviewed on: 10th August 2022

Read all reviews See your review

About this product

TSB Advance MasterCard reviews can help you to find out about the pros and cons of the Advance MasterCard credit card. What kind of features do TSB customers like? Find out more about the TSB Advance MasterCard by reading our trusted Smart Money People reviews. You can also write your own TSB Advance MasterCard reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

TSB Advance MasterCard reviews (12)

Review of the TSB, Advance MasterCard:

Poor customer service

Terrible customer service!!!! Customer service will respond to your complaint in 8 weeks! Debit card cancelled due to fraud on account, after 2.5 weeks of waiting for new card, I phone to find out that the replacement card had not been ordered....get passed from dept to dept all who say it is not their responsibility and they cannot assist... after 2 hrs 40 minutes on the phone I get told it will be another 10 days before a new card will arrive.. but don't worry as you can go into the branch with your passport for funds! Easier to cancel account and transfer funds to another bank.... 28 years with this bank and did they care about losing my customer.. of course they didn't. Reviewed on: 19th September 2018

dependable

They always help with any problems that I have with my card. They have always been dependable and have always helped me. With whatever I need. Reviewed on: 25th December 2015

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs