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United Trust Bank reviews

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Rated Excellent 4.91/5

United Trust Bank reviews

Verified business Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 2,044 product reviews

Average score of 4.91/5
5 star
92%
4 star
8%
3 star
0%
2 star
0%
1 star
0%
Reviews for United Trust Bank have trended negatively over the past 90 days

United Trust Bank really shines with its competitive interest rates and straightforward online services, especially for Cash ISA and Personal Savings. The staff are friendly and easy to reach, making banking feel personal and hassle-free. Some found the online banking a bit basic or had minor glitches, but overall the service is reliable and reassuring.

Positive themes

  • United Trust Bank’s customer service is friendly, helpful and easy to reach by phone.
  • United Trust Bank offers very competitive interest rates across savings and ISA products.
  • Opening accounts and online processes with United Trust Bank are straightforward and easy.

Negative themes

  • Some find United Trust Bank’s online banking a bit basic or not fully mature yet.
  • A few experienced delays or issues with ISA interest rate info needing senior intervention.
Summarised by AI
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About United Trust Bank

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United Trust Bank at a glance

Reviews for United Trust Bank

Showing 11 of 2044 company reviews Last reviewed within 7 days

great rates and customer service omer service

Personal Savings 2nd March 2026

Excellent rates and customer service

Rated Excellent 5/5
Read more product reviews

Savings Bonds

Personal Savings 2nd March 2026

Have held several 1.and 2 year bonds with UTB. Interest rates generous and online/mobile banking easy to navigate. Excellent choice of savings accounts.

Rated Good 4/5
Read more product reviews
  • 5/5

    When I called your staff were so helpful.

    When I called your staff were so helpful.

    {"display":"kathryn F","full_name":"kathryn F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    kathryn F 1st March 2026
  • 5/5

    Always helpful on the phone.

    Always helpful on the phone. Good ISA range and nearly always some of the best rates.

    {"display":"Melvyn H","full_name":"Melvyn H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Melvyn H 1st March 2026
  • 5/5

    UTB savings

    Very happy with the ease of management of the account and savings rates

  • 5/5

    I'll use UTB again

    Simple to set up the account, received a great interest rate (higher than the high street banks) and felt secure and reliable place to keep... Simple to set up the account, received a great interest rate (higher than the high street banks) and felt secure and reliable place to keep my money. I'll use it again Read more Read less

    {"display":"Naomi F","full_name":"Naomi F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Naomi F 28th February 2026
  • 5/5

    Consistently good investment rates and length on inv...

    Consistently good investment rates and length on investment

    {"display":"Anne ","full_name":"Anne ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Anne 27th February 2026
  • 4/5

    Better savings rates than elsewhere

    I found the experience of signing up easy. It's clear how to access my account. I have contacted customer support once, they answered my question... I found the experience of signing up easy. It's clear how to access my account. I have contacted customer support once, they answered my question inside 24 hours in one reply. The interest rate paid on savings is and has remained competitive. Read more Read less

    {"display":"Conor","full_name":"Conor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Conor 27th February 2026
  • 4/5

    Safe and trusted savings account

    Safe and trusted savings account

    {"display":"Emily","full_name":"Emily","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Emily 27th February 2026
  • 5/5

    Great rates, exceptional customer service, no long w...

    Great rates, exceptional customer service, no long waits for calls to be answered, great website

    {"display":"Chris Mellor","full_name":"Chris Mellor","avatar":{"url":"\/assets\/uploads\/avatars\/users\/690571.png"}}'s avatar
    Cash ISA
    Chris Mellor 27th February 2026
  • 4/5

    Variety of fixed savings

    Lesser time and varied periods for fixed savings useful if need to stagger income

    {"display":"Jay","full_name":"Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Savings
    Jay 26th February 2026

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