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United Trust Bank: Cash ISA reviews

Name: Cash ISA
Rating: 4.91 (563 reviews)

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4.91

Based on 563 reviews, last reviewed 19th Apr 2026

51100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

2 star

1 star

Latest highest rating:

5

Excellent Service Excellent Service and good all round product Reviewed on: 19th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

United Trust Bank offer a range of cash ISAs.

Accounts have fixed interest rates from one year to seven years. You can apply for and manage a United Trust cash ISA online.

United Trust Bank cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used United Trust Bank before, you can also leave a review and share your experience.

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United Trust Bank Cash ISA reviews (563)

Please bring rates back so I can use UTB again!

What initially drew me 2 years ago to UTB was not only the rate on the 1 year Cash ISA Bond but later the clear and logically explained stages of written communication during setting up the account, and after actually making the initial deposit. The text came quickly, so my initially deposited tester £ amount into the account (to ensure that the bank process was legitimate) could quickly be followed by the remainder of the full amount I wanted to deposit. I could feel secure that UTB were who they deemed themselves to be, and then act swiftly with confidence. Applying on-line, these aspects are essential for customer trust with these large sums of money, particularly when time is pressing before the tax yr end. In addition, I had a more complex question to raise on a call before transferring my initial deposit into another Isa with UTB last year and the quality of the response on the call to customer services was excellent. It was intelligent, independently thought about and teased out with me (no sense of a script), entirely clear explanations and directions as to how to go about acting. This call is actually the reason I would much prefer to stay with UTB. Sadly, I felt the rates offered this year before end of tax year 2026 were not entirely competitive, which meant that I had to look elsewhere. I may also have to transfer out because of this, which I would prefer not to. I would not hesitate to return to UTB if their rates improved a bit. Reviewed on: 8th April 2026

UTB are one of THE best to bank with

UTB are one of THE best to bank with. Rates are excellent, communication good, customer service outstanding - can actually speak to a human if need to, without ages listening to musak - complimented by full online facilities. Easy to reinvest a bond or ISA, or open a new one. Any problem, sorted quickly. Highly recommend UTB to friends. Other banks could learn a lot from UTB's approach to business and customer experience and customer tlc. Reviewed on: 8th April 2026

Excellent rates of interest!

Always good rates of interest! Without fail they provide help and support. Reviewed on: 2nd April 2026

Easy to use website.

Easy to use website. Good range of products. Reviewed on: 30th March 2026

An Easy Experience.

It was easy to arrange a Cash ISA with UTB from start to finish. Also the App is easy to access and use. Reviewed on: 29th March 2026

Solid bank performance and return on cash ISA

Best cash ISA on offer, easy to use web site. Trusted bank Reviewed on: 28th March 2026

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.. ... ... .... ... .... .... . . ... Reviewed on: 27th March 2026

First time I had used United Trust Bank and the inve...

First time I had used United Trust Bank and the investment was processed very efficiently Reviewed on: 26th March 2026

Fantastic team, personable, easy accounts to underst...

Fantastic team, personable, easy accounts to understand Reviewed on: 26th March 2026

Never a problem getting in touch

Never a problem getting in touch Reviewed on: 26th March 2026

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