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Updraft: Personal Loan reviews

View other Updraft products
4.89
Based on 11,094 reviews, last reviewed 3rd Sep 2026
96% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
4%
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0%
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0%
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0%

Latest highest rating:

5

Flexible and Reliable - 100% Recommend :)) Easy to repay and straightforward. Help is always available and problems are solved when needed to be. I feel in control of making my payments on time... Read more Reviewed on: 3rd September 2026
Chanze-Leslee Coleman's avatar
Chanze-Leslee Coleman

Latest lowest rating:

1

WORST COMAPY 1 STAR Customer service is terrible, cannot get into contact with a human. Everything is generated so you don’t get an exact response. They take up to 48 hrs... Read more Reviewed on: 8th March 2026
Bernard B's avatar
Bernard B
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About this product

An Updraft Credit is a personal loan with the aim of lowering the cost of your existing credit and helping you pay it off faster.

The Updraft Credit personal loan can be used to pay off credit cards, overdrafts and other credit. There are no early settlement fees and you can pay off over a term to suit you.

Updraft Credit personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Updraft before, you can also leave a review and share your experience.

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Updraft Personal Loan reviews (11094)

Reasonable, fair banking

4
Good experience with great customer service Reviewed on: 11th April 2023
Gary's avatar
Gary

Simple solution

5
Really easy to get finance and good support team in place Reviewed on: 11th April 2023
Kirsty's avatar
Kirsty

So far so good

5
I found the whole process very straight forward the app is easy to use and the service team are both helpful and quick at responding there was additional information needed from me and was nice to speak to a person and not a robot expecting a generic answer. Reviewed on: 11th April 2023
Lynsey's avatar
Lynsey

A flexible way of luxury

5
Updraft are friendly and will consider all circumstances in order to help the under dog in nice luxury of affordable rates. We all work to achieve and provide at a fair repayment. Yes I would recommend friend snd family. My only thing would be that settlement s are shown through repayment on ap otherwise GREAT Reviewed on: 11th April 2023
Maria Wilson's avatar
Maria Wilson

Great customer experience

5
Quick to apply, and when you need to ask questions you get an answer fast Reviewed on: 11th April 2023
Anonymous's avatar
Anonymous

Updraft have been very helpful from the off and I highly rate their customer service

5
I have had no issues with Updraft. The application process was swift and straight forward. The app is user friendly and their customer service is second to none. Reviewed on: 11th April 2023
Hannah's avatar
Hannah

Loan

5
Unbelievable service and massively helpful Reviewed on: 11th April 2023
Daniel obrien 's avatar
Daniel obrien

Personalised and Flexible Banking

5
Having taken a loan with Updraft last year, I've had only incredible and refreshing service. The apps functionality is simple and straightforward, and the open banking feature allows me to view all of my accounts in one place. During the term of my loan, any questions I had were dealt with in a friendly manner, and I was always kept updated with timescales on a reply, meaning I was never at a loose end. Every colleague I've spoken to using the chat function have been trained very well, they perfectly balance knowing when to be more formal when answering your question whilst also being personable to make the conversation natural, unlike your usual bank experience. Reviewed on: 11th April 2023
Lewis Morris's avatar
Lewis Morris

Amazing all round

5
Great communication and easy to deal with. Can’t fault them. Apps easy to use too! Reviewed on: 11th April 2023
Dave H's avatar
Dave H

Simple, Easy, Reliable

5
Updraft was able to provide me with a loan over a term-time which was manageable, and with low monthly repayments. I am always able to contact someone via the app with any questions, as well as see my remaining loan balance. Reviewed on: 11th April 2023
Martha's avatar
Martha

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