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Vanguard: Investments reviews

Name: Investments
Rating: 4.69 (88 reviews)

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4.65

Based on 88 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

25%

1 star

Latest highest rating:

4

Easy platform to deal with as the interface is user... Easy platform to deal with as the interface is user friendly Reviewed on: 5th September 2024

Latest lowest rating:

2

They take so long to reply/respond to a basic query. They take so long to reply/respond to a basic query. After several weeks, where they have been at fault they then offer £100 as a compensation when th... Read more Reviewed on: 29th July 2024

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Want to know what other people have said about Vanguard investments? Read their Vanguard reviews on Smart Money People, in which people share their experiences so that you can learn a little bit more about Vanguard. If you’ve used Vanguard for your own investments - please add a review of your own to our site to help other investors.

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Vanguard Investments reviews (88)

Vanguard UK

A good company and I deal with them online very easily. Reviewed on: 31st August 2023

Profit

I’m a swing trader there fees are very low Reviewed on: 29th August 2023

Disappointing service and tech

Vanguard provides good value funds and a competitive investment platform with ISA and pension accounts which should suit most investors. However, despite what other reviews (and Which?) seem to say about 'good service', my experience is that the service is poor and getting worse. Secure messages take 3-4 working days to be replied to. A recent complaint about a major mistake made with a recent pension transfer in (they transfer a full rather than partial pension account) could not be resolved within the 8 week deadline, as they were 'still waiting for information from the relevant department. Trying to invest in funds using cash sitting within the pension fund isn't possible because it keeps asking for debit card info. And frequently when logged in, a message keeps coming up saying 'You will be logged out soon'. The bottom line is the tech needs a serious refresh and debugging, the service standards and capability of staff needs improving, and the look and feel of the platform needs an overhaul. I had a 25 year career as a financial adviser and I am an investor in many fintech businesses and I feel extremely let down and disappointed by a company that was a force for good, but seems to be taking its customers for granted. Reviewed on: 8th August 2023

Low cost, simple investing

Vanguard offer a good range of easy to understand investment options. Their charges are among the lowest in the investments market. Customer support is good Reviewed on: 13th July 2023

Easy investments

I went into investing as a complete beginner but Vanguard is extremely helpful in explaining the ins and outs of it all. Would thoroughly recommend them for anyone looking to get started. Reviewed on: 2nd June 2023

Low fees and simple to set up

Very low fees, huge range of choice, simple to get started and decent customer service. Reviewed on: 1st June 2023

Great

Great service, and affordable platform Reviewed on: 1st June 2023

Easy UI and good service

Using vanguard for ISA investments. The UI is nice and easy to use. The service is quick and helpful. I will be happy when they bring in 2FA. Reviewed on: 1st June 2023

Clear, straightforward, informative, low-cost.

Vanguard enable you to buy a large range of tracker funds,, and funds that combine equity with bonds. You can chose funds according to your risk profile. They offer "education" to the beginner without being patronising. And they give plenty of detailed information to those who want to dig a little deeper. They offer a transparent service through a brilliantly designed website. Full marks Vanguard! Reviewed on: 31st May 2023

In safe hands

I feel my money is safe with Vanguard and they offer competitive rate charges. I have my Sipp and ISA with them and their web interface works well. Reviewed on: 11th April 2023

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