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Vitality Reviews

Ratings based on 20 reviews Last review 3 weeks ago
2.05 / 5Average overall rating

Vitality means you don't have to claim to benefit from your insurance. We're making it cheaper and easier to live healthier by rewarding members for getting active. Smart Money People is the place for Vitality reviews. Read and write reviews to help...

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Vitality means you don't have to claim to benefit from your insurance. We're making it cheaper and easier to live healthier by rewarding members for getting active. Smart Money People is the place for Vitality reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Vitality Reviews (20)

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21st June 2018

Utterly awful company

Look past the gimmicks and read the hundreds of reviews online about these crooks before you part with your money. After five years as a customer, I had to cancel my policy because they took ONE YEAR to process a claim and finally rejected it on a...

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Look past the gimmicks and read the hundreds of reviews online about these crooks before you part with your money. After five years as a customer, I had to cancel my policy because they took ONE YEAR to process a claim and finally rejected it on a minor technicality. AVOID!!

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23rd May 2018

The worst insurance provider I have ever come across.

AVOID AT ALL COST - Worst than insurance providers in 3rd world...

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AVOID AT ALL COST - Worst than insurance providers in 3rd world countries.

I injured my back and couldn't walk and sleep properly for months - It took them 3 months to approve an MRI with all the faffing around and forms to fill from current and previous GP's - Absolutely disgusting. Best part is that when they sent me to see their GP (face to face), their own GP said and I quote "These people do whatever they can to avoid paying and they tangle your claim with forms to put you off". Unfortunately, this is exactly what they do.

Having done the MRI after a 3 month long process and countless forms and chasing up calls, their 3rd party provider ended up charging my credit card without notification and or consent for £170, an amount that I don't even know what it relates to and for. I had to report them as fraud and cancel my card.

This insurance lures you in with their rewards and supposedly great service, but when you pay £80 per month for an insurance policy, I don't think you are really the type of person that is looking to save £60 pounds on an apple watch or get £10 off a gym membership.

I have lived in many countries, including 3rd world countries where insurance providers were ten times better than this shamble of an insurance. Avoid it at all cost, but if you end up making a mistake and signing up with them, then I'm afraid you will find out soon enough what they are all about.

This insurance is a shame to this industry, and there are plenty of other providers out there, so really learn from my mistake and obviously from many other people's bad experience with this company (as you can very clearly read from reviews) and save yourself the time, money and stress of dealing with them.

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30th April 2018

Will not pay out for recommend treatment from a specialist.

I have been referred by a specialist dermatologist to have a lump removed from my abdomen before it gets too large, ruptures and becomes infected. Vitality have said that they will not pay for this treatment as it is ‘preventative’ and will only cover ...

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I have been referred by a specialist dermatologist to have a lump removed from my abdomen before it gets too large, ruptures and becomes infected. Vitality have said that they will not pay for this treatment as it is ‘preventative’ and will only cover once it has actually ruptured despite a detailed letter from the doctor. When I explained that this would cause complications and leave me with bad scaring and risk of infection I was told by a very rude woman on the phone that this ‘was not their problem’!
Please avoid these awful people at all costs.

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16th March 2018

Appalling, I feel they have been taking my money under false pretences .

I have tried to make my first claim with Vitality Health. Despite having a referral letter from my GP, over a month later they are still deliberating on my claim. They use every trick in the book to avoid paying out. Throwing out endless obstacles...

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I have tried to make my first claim with Vitality Health. Despite having a referral letter from my GP, over a month later they are still deliberating on my claim. They use every trick in the book to avoid paying out. Throwing out endless obstacles and prevarications, I have had to scan and send them over 30 pages of corroborating information.
I honestly feel I have been conned. Their default position is that your claim is invalid and that you have to prove otherwise.

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19th December 2017

Extremely dissapointing

Unfortunately, I have had to use the services of my policy more often that I wanted....

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Unfortunately, I have had to use the services of my policy more often that I wanted.
Everytime I have made a claim it has been a nightmare. Several calls, several emails, ages to get simple things.
I am in the middle of a treatment and they have just decided that they don´t cover more tests regarding this condition.
I am paying for fully cover and they have considered that it is now a routine treatment when it is not. Are they doctors to decide or just a mafia making money thanks to the people´s health? I am not interesting for them because I am not as healthy as they wanted? So sorry for that but I would prefer to not being using this shitty services first of all for my health and secondly for not treating for this kind of people.

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21st August 2017

Great product with lots of fantastic benefits

I have been with vitality health insurance for over 5 years and their service is great. Claims are dealt with promptly and with little hassle. The additional benefits from the product are super including the opportunity for 75% discount on Champneys.

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I have been with vitality health insurance for over 5 years and their service is great. Claims are dealt with promptly and with little hassle. The additional benefits from the product are super including the opportunity for 75% discount on Champneys.

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7th August 2017

Working in Vitality

This company is definitely one of the worst company to work for , pride its self on healthy lifestyles brand, however a lot of there staffs are not healthy and suffer from work related stress, you have to work 50-60 hours a week in order to achieve...

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This company is definitely one of the worst company to work for , pride its self on healthy lifestyles brand, however a lot of there staffs are not healthy and suffer from work related stress, you have to work 50-60 hours a week in order to achieve there unachievable sales target even thou you only contracted to 37hrs , you don't get paid for the overtime and if you raise the issue up with management you get sacked, the pro is you get free bananas for you had work every Monday . How organizations like this is still in existence only GOD knows

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14th July 2017

Awful claims process

Twice now I have contacted vitality and ended up paying for a private health service on a payg option as it was faster. The first time I was in excruciating pain with my hips and after my nhs GP ran blood tests and X-rays to tell me everything was...

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Twice now I have contacted vitality and ended up paying for a private health service on a payg option as it was faster. The first time I was in excruciating pain with my hips and after my nhs GP ran blood tests and X-rays to tell me everything was normal I contacted vitality as clearly it wasn't. I needed a triage call to advise on which physiotherapist I could see under my policy and the call was scheduled. Only I never received the call and when I contacted customer services was told they'd called and I hadn't answered. Totally not the case as I was sitting phone in hand waiting for the call not to mention no voicemail received from them. So I paid to see a physiotherapist myself. This time I've discovered a lump in my neck so rather than wait 3 weeks to see my nhs GP I paid to see a bupa GP who instantly referred me to a specialist. So I called vitality to see which specialist I was authorised to go to under my policy only to be told I needed to see my GP and fill out a form and then they would assess the claim before making the appointment for me. Nhs would be faster!!!!!

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19th June 2017

***AVOID - AT ALL COSTS*** - South African Gimmick 'Health Provider'

***AVOID - AT ALL COSTS*** - South African Gimmick 'Health...

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***AVOID - AT ALL COSTS*** - South African Gimmick 'Health Provider'
I have been with Vitality for 14 months. My wife and I have put in several doctors referrals, service is so slow, unfriendly staff, you are better off with the NHS (there is no value at all here). It takes months to get any claim approved and even then most are rejected. They are awful over the phone (e.g. they make you feel like a criminal rather than a customer). I have advised my company to use another provided as they add no value as a 'healthcare provider'. Go with more trustworthy UK company e.g. Bupa

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17th November 2016

No Complaints

I have seen some negative reviews and believe people very quick to moan but slow at praise. I have been with them for about 4 years and never had a major issue. A couple of minor technical issues a couple of years ago, which they sorted out, no...

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I have seen some negative reviews and believe people very quick to moan but slow at praise. I have been with them for about 4 years and never had a major issue. A couple of minor technical issues a couple of years ago, which they sorted out, no problem. I love the preventative health incentives and feel better for it. Thank you Vitality

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11th November 2016

Bad health plan AND inefficient/rude customer service

First, I was happy with the plan because we have all those rewards, etc....

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First, I was happy with the plan because we have all those rewards, etc.
But then I experienced some "technical problems" (as they say) which resulted by never receiving those rewards. E.g: never receiving the Starbucks free drinks even with the maximum points and even if you asked multiple times to fix the problem. The solution according to them is for you to buy the drink and send them the receipt (every week? really? No thanks). If you are not happy with this solution and you just want the problem to be fixed, you will get a "fuck off" answer. In other words, they don't care whether you get the rewards or not and if you are happy about it or not.
The worst is when you make a claim, expect to be charge a lot the following year. In my case, I needed to see a physiotherapist, which I did only 5 times. Well, the following year, the price of my plan raise by 30%!!!
I would want to read reviews before subscribing with them so I will post this everywhere so people know that Vitality is not a good company. STAY AWAY.

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13th September 2016

Truly dreadful!!!

Truly dreadful!!! They gave approval for treatment over the phone and then once the treatment had been done, they backtracked and said it wasn't covered and were not going to pay!! ...

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Truly dreadful!!! They gave approval for treatment over the phone and then once the treatment had been done, they backtracked and said it wasn't covered and were not going to pay!!
Vitality Health is all gimmicks (free coffees and cinema tickets) and no substance.

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5th July 2016

Cheap for a reason

Joined them from BUPA. Three months into policy experienced onset of osteoarthritis in hand. BUPA would have beeline phone call and an authorisation number. Vitality - ages to answer the phone, told to submit claim over the internet, too to fill in...

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Joined them from BUPA. Three months into policy experienced onset of osteoarthritis in hand. BUPA would have beeline phone call and an authorisation number. Vitality - ages to answer the phone, told to submit claim over the internet, too to fill in Claim report to be sent by snail mail, now told claim has to emanate from an NHS GP (not true). Communications not returned. Customer operators don't seem to know a thing. Eventually paid for treatment privately, cancelled policy and returned to BUPA

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25th July 2015

Product is great but it is so badly compromised by a contempt for customer service

What a great product! Innovative and imaginative and lots of...

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What a great product! Innovative and imaginative and lots of potential.

Obviously the sheer effort of coming up with this wore these guys out however, for they decided to merge the great product with a devastatingly bad level of customer service - at least on personal plans.

I have a history of basic questions not being answered, a creaky and awful email service and a default setting of "the customer must not be helped" Luckily I have not had to make a claim, if my health fails.... well I just hope customer services and claims handling do not work from the same manual.

I like the concept and still persist with it despite the appalling service. But as a Managing Director of a company I cannot dare inflict this on my employees as our preferred health scheme. It will destroy motivation.