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Waggel: Pet insurance reviews

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4.73
Based on 1,245 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026
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Simon
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1245)

Pretty awesome

5
As it was my first time taking out pet insurance, I was doing a lot of homework and found clauses and and general documents quite opaque and confusing. I found Waggel straightforward and uncomplicated - clauses were explained effectively and the flexibility of being able to change around premiums without a very lengthy process attached was also very handy! The team are friendly and know their stuff, and able to talk you through any processes that might not seem to clear. On top of all that, they have partners that offer a range of discounts and rewards - what more could you need? Reviewed on: 12th August 2020
TC's avatar
TC

Clear and concise

5
I haven’t needed pet insurance for a few years and remember cancelling my previous pets policy because it felt utterly pointless with having so many exclusions. So to my surprise when looking for a new policy for our new pup I came across Waggel, all online, easy to select appropriate cover and no random or weird exclusions! Hurrah! Reviewed on: 12th August 2020
Olivia Walker's avatar
Olivia Walker

Friendly, efficient, fit for purpose

5
I was recommended Waggel from a friend for my new puppy. For someone who hasn't had to go through the hassle of insuring a pet before, Andrew from Waggel made my life so much easier.. answering every little question with patience and knowledge. The dashboard is so simple and easy to see what your cover is, how much you've used (if you need to claim) and certainly puts my mind at rest knowing my pup has great cover. Have recommended my dad to use Waggel for his dog too Reviewed on: 12th August 2020
Pauline Heather's avatar
Pauline Heather

So far so very good!

4
I've only been with Waggel for a few months , but have been impressed with the add-ons, such as vouchers, advice and free stuff. I haven't made any claims, so can't comment on the claims experience, but the premium was very competitive. Reviewed on: 12th August 2020
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Mel Hutton

Super easy and transparent!

5
Absolutely love Waggel. The sign up process was very simple and clear. Most importantly, things like how the insurance works and terms and conditions were transparent and easy to understand. Reviewed on: 12th August 2020
Sandra K's avatar
Sandra K

A friendly and efficient pet insurer - recommended

5
They were so helpful when I had to make a claim - very quick and easy to deal with, no streams of complicated systems or paperwork to get treatment approved and paid for, plus - they were friendly! I was feeling stressed during this period and they helped put me at ease. Reviewed on: 12th August 2020
Louisa's avatar
Louisa

Quick and modern

5
Modern insurance that is straightforward and reliable. Reviewed on: 12th August 2020
Ari's avatar
Ari

Best pet insurance provider!

5
Waggel makes the whole pet insurance process so easy to deal with. Great customer service! The added perks/discounts are a bonus! Reviewed on: 12th August 2020
Rafet Celebi's avatar
Rafet Celebi

Great service

5
No issues with my claim. Very friendly customer service. Very simple to use online with a decent array of added discounts on your member portal. Reviewed on: 12th August 2020
Ryan87's avatar
Ryan87

A smarter way to insure your furry friends

5
Waggel really has revolutionised pet insurance for me. Not only with the simplicity and ease of having everything at the touch of a button on your phone, but just how seamless and effortless the overall experience is of being a customer with them. The Waggel staff are genuinely lovely and add to the joy to be part of the Waggel customer family! I 100% recommend Waggel to anyone with pets. Reviewed on: 12th August 2020
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Alanna

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