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Waggel: Pet insurance reviews

4.73
Based on 1,244 reviews, last reviewed 7th Aug 2025
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
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jake_sandford

Latest lowest rating:

1

Scam insurance, great until you make a claim. Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim ... Read more Reviewed on: 7th August 2025
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RC

About this product

Waggel offer lifetime pet insurance policies.

There’s a £0 excess option available and you can get free vet, behaviour and nutritionist video calls as part of your Waggle pet insurance policy. Waggel cover treatment costs associated with dental-related accidents and illnesses.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1244)

Outstanding service

5
Waggel have demystified the world of insurance and have a wonderfully approachable manner to their service. Having gone through our tragic and unexpected loss of my puppy recently, they have made the process of following up on pet insurance one less difficult thing to think about. Everything they do is simple and super easy to understand. Bravo Waggel! Reviewed on: 12th August 2020

Pet-Driven Insurance! Novel & Client Focused!

5
Waggle provides me with a new and “me focused” insurance experience. Pet not premium focused, including those exclusions you see with other insurers (e.g. dental - which people see as still for pets but trust me can be a nightmare!) and giving me confidence I will be covered if the worst happens. Excellent customer care team who are super responsive and treat you like a human not a case number! Reviewed on: 12th August 2020

Different way of looking at things

5
Waggel is a breath of fresh air, they know my pets name and are genuine pet lovers, I’ve had a video call with the CEO to give feedback, there is a Facebook group, they’ve posted my pet on their insta (with permission) they have great offers and discounts for members, dedicated support who genuinely care and free vet consultations - what more could you want! Super simple online dashboard and clear direction for innovation to make insuring your pet clearer, simpler and more tech friendly. Many other insurers are just a name and a piece of paper you get no real feeling that they are there for you. Waggel has really shown me how insurance for you beloved pets should be! Reviewed on: 12th August 2020

Incredibly Easy Pet Insurance!

5
Waggel is the best pet insurance company I’ve ever used. It’s so easy and makes asking questions about claims or policies super easy. The chat function is a total game changer and is a far cry from the typical automated response and “20-minutes on hold” experience that other insurance policies have. Highly recommend Waggel to anyone who is tired of feeling like insurance companies are purposefully being confusing or vague. Waggel is 100% a modern insurance company MADE for people who love and care for their pets. Reviewed on: 12th August 2020

Great insurer

5
Great site, easy to use and get a choice of quotes. Reviewed on: 12th August 2020

I want ALL INSURANCE IN THE WORLD to be like Waggle

5
As a first time dog mamma Waggle have been everything and more. ♥️ Reviewed on: 12th August 2020

Excellent service and very easy to use.

5
I found waggel very easy to use and they offer an excellent service and quality at a great pricey. On top of this they have a very useful Vet video call service, free of charge. I would definitely recommend. Reviewed on: 12th August 2020

Great service!

5
My experience with Waggel has been great all round - a very easy service to purchase, the website is well designed and informative and the cover very competitively priced. Communication has been excellent also and everything I’ve received from the Company, including the super cute collar tag has been well designed. Would highly recommend! Reviewed on: 12th August 2020

A fresh way of doing things

5
We need more companies like Waggel around - disrupting the big names by challenging them not only on price but on service as well. As an online only company, it suits our lifestyle perfectly plus the free subscription to Firstvet is worth its weight in gold alone! Reviewed on: 12th August 2020

So simple

5
From start to finish, it’s been so easy to set up. You talk to us in language we can easily understand and the little extras make me smile! Reviewed on: 12th August 2020

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