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Waggel: Pet insurance reviews

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4.75
Based on 1,248 reviews, last reviewed 24th Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
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1%
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0%
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1%

Latest highest rating:

5

Waggle was easy to use and add more of my pets, I ha... Waggle was easy to use and add more of my pets, I have 4 with different requirements. Process was easy. Reviewed on: 24th March 2026
Sara F's avatar
Sara F

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026
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Simon
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1248)

Great customer interaction

5
Easy to get hold of, web chat works really well. Very responsive to my questions and followed up to ensure I was satisfied before closing the case even with my inactivity. Reviewed on: 12th August 2020
Josh James's avatar
Josh James

Very simple and no nonsense!

5
Incredibly easy to register with Waggel and communication is very good, would recommend to anyone looking for simple, no-nonsense pet insurance. Reviewed on: 12th August 2020
Rose's avatar
Rose

Great customer service

5
The online chat service is really helpful and user friendly. They go above and beyond to help you. Any claims are also handles quickly Reviewed on: 12th August 2020
Kate's avatar
Kate

Pet insurance should be easy

4
When we got our puppy the big pet insurance providers made everything so complicated. It wasn’t about cost for us - we just wanted to know what we were covered for and what we weren’t. Waggel made it so simple. There was no grey and we know exactly where we stand should we need our insurance. I would always recommend Waggel because I appreciate what they are trying to do and their service has been faultless. Reviewed on: 12th August 2020
Rosalind Ball's avatar
Rosalind Ball

Easy and clear

4
Easy and clear to set up and run. Smooth, no issues at all!! Reviewed on: 12th August 2020
Jo's avatar
Jo

Best bet for your pet

4
Good cover and good price for insurance which you'll hopefully never need! Reviewed on: 12th August 2020
David Kneebone's avatar
David Kneebone

Not had to use you yet

3
But what I have seen so far is good I also like the offers for different dog food etc Reviewed on: 12th August 2020
Lene's avatar
Lene

So easy to set up and competitively priced

5
Signing up was a clear and seamless process. The information was transparent and I liked that you had different options/can easily select and tailor the plan based on your pet's needs and circumstances. I also found Waggel to be competitively priced and was encouraged by other positive reviews mentioning how good the service was. Would definitely recommend. Reviewed on: 12th August 2020
Efi 's avatar
Efi

Straightforward and friendly

5
Signing up to Waggel couldn’t be easier, and I got peace of mind right away that my cat was covered according to my needs. There are quite a few options, so it was no problem to choose something that fit my budget and requirements. All in all, Waggel is a nice modern, user-friendly way to arrange insurance and I’m totally happy with the experience. Having access to free video calls with a vet is also a big plus, and I’ve made use of this during lockdown. Top marks. Reviewed on: 12th August 2020
Matthew's avatar
Matthew

Easy and affordable

4
All good experience so far. Have yet needed to make a claim but so far so good. Reviewed on: 12th August 2020
Mathias Sektnan's avatar
Mathias Sektnan

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