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Waggel: Pet insurance reviews

View other Waggel products
4.15
Based on 1,259 reviews, last reviewed 2nd Sep 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Great triage system with an app which is super helpf... Great triage system with an app which is super helpful and not always pushing for vet visits. Reasonable price but I do have quite a high excess to ge... Read more Reviewed on: 2nd September 2026
Dan-'s avatar
Dan-

Latest lowest rating:

1

Triage service sucks They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you visit a vet first and don’t do ... Read more Reviewed on: 31st July 2026
Ken B's avatar
Ken B
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About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1259)

Resting easy with Waggel

5
The sign up process was easy peasy, the contact I have had with them has been quick and effortless. I am relaxed knowing that they’re there if we need them, but not hassling me when I don’t! Reviewed on: 12th August 2020
Elizabeth Kidd's avatar
Elizabeth Kidd

Great customer interaction

5
Easy to get hold of, web chat works really well. Very responsive to my questions and followed up to ensure I was satisfied before closing the case even with my inactivity. Reviewed on: 12th August 2020
Josh James's avatar
Josh James

Very simple and no nonsense!

5
Incredibly easy to register with Waggel and communication is very good, would recommend to anyone looking for simple, no-nonsense pet insurance. Reviewed on: 12th August 2020
Rose's avatar
Rose

Great customer service

5
The online chat service is really helpful and user friendly. They go above and beyond to help you. Any claims are also handles quickly Reviewed on: 12th August 2020
Kate's avatar
Kate

Pet insurance should be easy

4
When we got our puppy the big pet insurance providers made everything so complicated. It wasn’t about cost for us - we just wanted to know what we were covered for and what we weren’t. Waggel made it so simple. There was no grey and we know exactly where we stand should we need our insurance. I would always recommend Waggel because I appreciate what they are trying to do and their service has been faultless. Reviewed on: 12th August 2020
Rosalind Ball's avatar
Rosalind Ball

Easy and clear

4
Easy and clear to set up and run. Smooth, no issues at all!! Reviewed on: 12th August 2020
Jo's avatar
Jo

Best bet for your pet

4
Good cover and good price for insurance which you'll hopefully never need! Reviewed on: 12th August 2020
David Kneebone's avatar
David Kneebone

Not had to use you yet

3
But what I have seen so far is good I also like the offers for different dog food etc Reviewed on: 12th August 2020
Lene's avatar
Lene

So easy to set up and competitively priced

5
Signing up was a clear and seamless process. The information was transparent and I liked that you had different options/can easily select and tailor the plan based on your pet's needs and circumstances. I also found Waggel to be competitively priced and was encouraged by other positive reviews mentioning how good the service was. Would definitely recommend. Reviewed on: 12th August 2020
Efi 's avatar
Efi

Straightforward and friendly

5
Signing up to Waggel couldn’t be easier, and I got peace of mind right away that my cat was covered according to my needs. There are quite a few options, so it was no problem to choose something that fit my budget and requirements. All in all, Waggel is a nice modern, user-friendly way to arrange insurance and I’m totally happy with the experience. Having access to free video calls with a vet is also a big plus, and I’ve made use of this during lockdown. Top marks. Reviewed on: 12th August 2020
Matthew's avatar
Matthew

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