I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by... I've been having an awful experience with WPA. I sprained my ankle within the time frame of my policy but based on an error by my GP, which was immediately amended a few days later (also on the notes I've provided them), they have unauthorised physiotherapy for my ankle. This in itself was very upsetting and it was decided just before Xmas, on the 23rd December. The previous treatment (one physio session) I had through them caused a massive injury to my knee. They were kind enough to authorise a specialist appointment as I was in horrific pain for over a week and unable to walk. I never had this issue before. The specialist asked for a MRI. He had to fill in a WPA report where he indicated this had never happened before. Not content with this WPA requested his clinical letter. As this referred to gym exercises that hadn't been recommended as they caused pain in my knee, they also asked for my medical notes, which I provided. No mention of knee or ankle issues prior to these. However they keep on asking for more information as there was a mention of an appointment with a rheumatologist for general inflammation in joints years ago. It's clear they do not want to authorise any more treatment/an MRI and as I am a private customer, and not an employee with huge benefits, they decided to discriminate against me. I have now complained several times to no effect. On 30th December they had a perverse pleasure in informing me they have up to 8 weeks to respond. Couldn't care less about the pain I'm in. What is the point of paying almost 3 thousand to get abused and ill treated like this?? I have regretted so much transferring my policy over to WPA. They're far worse than AXA, whose admin team is a mess but they respond to complaints and try to address the issues. These guys just leave you stewing... And in pain. I was under the impression they were great. Not to me, unfortunately. They have since replied to my complaint on Trustpilot saying they are reviewing this. I believe they will take 8 weeks as required by law and of course make me pay privately although they are in breach of my policy terms and conditions. I will never renew my policy with this company and regret I have transferred to them. Read more Read less

Took that long to pay the hospital for my Xray almost got a CCJ, there prices go up massively every year even if you do not claim, stay well away

Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a worry with... Excellent policy with full coverage, including existing conditions, no limits. No stress when I needed surgery about policy coverage which is always a worry with other providers. The customer service was the best I received from a health insurer, they even called post my surgery to check everything was ok. This provider is better than bupa and axa - and they actually care and go out of their way to help. Read more Read less

They will spend days to build a case not to provide the private medical care, the underwriters dictate WPA. Go elsewhere, not worth the hassle.

When I first signed up for WPA, I was promised top-notch medical care and support. However, my experience has been far from satisfactory. Every time... When I first signed up for WPA, I was promised top-notch medical care and support. However, my experience has been far from satisfactory. Every time I contact their GP service, I am urged to see my personal GP instead. It begs the question - why am I paying for a service that constantly redirects me elsewhere? To make matters worse, the GPs that WPA collaborates with are a nightmare to deal with. Rude, dismissive, and lacking in basic bedside manners, they have left me feeling frustrated and abandoned. When I raised these concerns with my intermediary, Frank Coelho, he simply washed his hands off the matter, claiming that the GP service has nothing to do with WPA. Feeling utterly let down by the service, I am left with no choice but to write a scathing review to WPA. Their lack of accountability and poor quality of care have left me questioning the value of their services. It is a real shame that such a promising concept has turned out to be nothing more than a disappointment. Read more Read less

Expensive and poor service. Went to WPA about a problem with my knee. Had problems finding a specialist who would work with WPA. Then every... Expensive and poor service. Went to WPA about a problem with my knee. Had problems finding a specialist who would work with WPA. Then every step of the way yet another form is required to be completed by the specialist, slowing everything down, including authorisation for a scan. The phone app is also useless and simply complicates matters. Read more Read less

I would give 0 stars, but don't have that option so 1 star it is. I'm in need of surgery due to chronic knee pain,... I would give 0 stars, but don't have that option so 1 star it is. I'm in need of surgery due to chronic knee pain, but the invoices for my consultations have not been paid since late February. When I called, the person I spoke to was not particularly helpful and had a general "can't be bothered" attitude. Read more Read less

Competitively priced product and an easy claim process. I was satisfied.

I have WPA Health through work, I changed jobs last year and transferred my account from WPA to WPA in the new company. I spoke... I have WPA Health through work, I changed jobs last year and transferred my account from WPA to WPA in the new company. I spoke to them directly about a GP referral I had before the transfer to check it would still be covered, they confirmed that I was covered and was pre-approved for the claim. So far, so good...but then... Once I had my results, and the treatment option was given I went back to get authorisation. At this point, WPA suddenly had a change of tune and decided that "it had become apparent" that I had a referral from before the transfer and declined to approve any treatment and then also added a personal exclusion for my condition so I can never any treatment again. Ridiculous! If I had known I would have got a new referral but they SPECIFICALLY told me it was not an issue - until it benefits only them to use anything against you just so they don't have to pay out. Unfortunately, many of my colleagues have had similar negative experiences with WPA - avoid them. Read more Read less