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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.84 (9886 reviews)

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4.84

Based on 9,886 reviews, last reviewed 12th May 2026

1% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I have no problems or issues and Im happy wih their... I have no problems or issues and Im happy wih their service. Reviewed on: 12th May 2026

Latest lowest rating:

1

Our account has been playing up for the past few days. Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout cannot b... Read more Reviewed on: 24th April 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

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Zempler Bank Business account reviews (9886)

I had Businesses account nearly 6 years service was...

I had Businesses account nearly 6 years service was excellent Reviewed on: 20th February 2024

Very friendly customer support quick response times,...

Very friendly customer support quick response times, resolved any enquiries promptly Reviewed on: 20th February 2024

Simple and great value, easy to use, extreamlly rela...

Simple and great value, easy to use, extreamlly relable and good service. just wish you could pat in cheques with them that the only function missing Reviewed on: 20th February 2024

I have the account for a year now I never have probl...

I have the account for a year now I never have problem everything is perfect. Reviewed on: 20th February 2024

Fast transaction, not big comision

Fast transaction, not big comision Reviewed on: 20th February 2024

Cashplus Bank are an excellent example of collaborat...

Cashplus Bank are an excellent example of collaborative working as a partner of the Federation of Small Businesses. The team are very passionate about what they do and really care about helping small businesses. Reviewed on: 16th February 2024

amazing service

amazing service, lovely people who always want to help Reviewed on: 16th February 2024

New to Business Accounts...

When we originally opened out bank account we needed a business account and qucikly. Cash Plus gave us all the options we needed and we swift with set up. The app particularly is great to use and easy to navigate Reviewed on: 17th January 2024

Appalling Customer Service - Inept Organisation

Account Frozen without notice - No responsibility for action taken with robotic advisers who refuse any help whatsoever. Absolutely disgraceful organisation avoid at all costs. This company may put our small business into liquidation. Reviewed on: 28th November 2023

Please Be Aware - READ THEIR REVIEWS CLOSELY

Please Be Aware - READ THEIR REVIEWS CLOSELY It seems from Twitter, Trust Pilot and Google reviews the common occurance is: 1. Open account issue cards give online access via App. 2. Request further info / ID and lock the account / Cards / and App access. 3. Customer Services are powerless to help, though are decent to speak to 70 percent of the time, they will tell you its with another team. 4. Wait several months and if you are lucky you will get access again. 5. THIS IS NOT AN ISOLATED CASE. CHECK THEIR REVIEWS. You will have zero access, help or empathy from them. Be assured of that. I finally got access here is my last e-mail into the abyss of their complaints e-mail system: Now please CLOSE THE ACCOUNT, I have withdrawn my funds. I will not accept or pay any charges you may add in future. I see that you do this same tactic to many people and cause a lot of unnecessary suffering and stress. We have monitored all the Twitter complaints, Trustpilot and Google complain reviews and I can only hope, for the good of other potential victims, the existing petition against you is successful. I will now pursue compensation for the distress your organisation has caused futhermore have contacted BBC Radio 4 - You and Yours Team who will hopefully investigate Cashplus Bank AKA - Advanced Payment Solutions Ltd. I see many people have written to Martin Lewis also regarding your tactics. I will no doubt get a (probably automated) Cashplus response detailing some legislation they hide behind. Be warned people, please be warned. Reviewed on: 28th November 2023

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