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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.75 (9889 reviews)

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4.75

Based on 9,889 reviews, last reviewed 20th Jun 2026

51% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Bank Excellent Seevice Highly Recommend Reviewed on: 20th June 2026

Latest lowest rating:

1

Our account has been playing up for the past few days. Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout cannot b... Read more Reviewed on: 24th April 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank Business account reviews (9889)

Cashplus Breach of Data Protection Regulations

Cashplus recently breach data protection regulations under GPDR 2008 Act 15. They send one acknowledge letter regarding one complaint I raise whit them to a other person email address. In that email my personal information and confidential information regarding to my complaint was disclose to a third party. This is a serious breach of personal data and shows the lack of security and professionalism Cashplus have it. No apologies was given and they pretended like nothing happen. They neglected and ignored my request for explanation. I filed a complaint to Information Commissioner Officer and waiting for they review. Please be aware if you bank whit them or you think in doing. Definitely one bank to stay away. Reviewed on: 19th May 2023

Disaster Banking. Incompetent banking company.

I sent through numerous documents and had emails indicating that they have received emails indicating they have received them, it says 5 days to review but it takes over 4 weeks in reality. Not all documents have been reviewed to date. I have made numerous calls and numerous complaints. I have 3 texts says that account was open and it was not. I have had conflicting advice and still waiting for all the copies of my phone call recordings. I am not banking with them and closing the account. My main concern was that A payment was sent to that account and I requested it was sent back. Four days later I spoke to a manager Holly, who said that it had not been but would sort it out. 7 days later I spoke to her again and she insisted it had been sent back but would not produce evidence. The sender has not received the money back and yesterday I spoke to a manager called Adam who would not email the evidence and said he was going to post it but I am not going to hold my breath because I have not had any of the subject access requests for the calls as of yet. They said the payment was sent on the 2nd but CAMHS professionals have produced accounts that the payment was not sent and has never been sent. They continue to lie and give out false information. The payment was sent back according to them on the 2nd and it is now the 11th and payment has not been sent back to CAMHS professionals. It is for £1762.00 that has was in the account with CASH plus but gone astray. It occurred on: 11/05/2023 This meant that Funds missing, false information, misinformation and stress from the bank. Return the funds and I am making a complaint to the Financial Ombudsman. Reviewed on: 11th May 2023

Easy set

Easy set up and simple to use will highly recommend. Reviewed on: 8th May 2023

wonderful!!!!!!

NO WORDS!!! it means that we cant say anything!!! Reviewed on: 7th May 2023

Horrific

Absolutely horrific bank, Had a fraudulent transaction on my business account of £1088, they at first were helpful by cancelling the cards and reissuing, I then received a letter 30 minutes after disputing the transaction via email telling me that they had concluded this not to be fraud.... and have since blocked all incoming and outgoing transactions with no reasoning behind it meaning my business is currently crippled and at risk of incurring fees. phoned them today and they've told me they can't do anything about it until the fraud review team have finished looking through my account. absolute joke Reviewed on: 6th May 2023

Worlds worst bank.

Conflicting adivce. Abysmal commmunication. Gross incompetence. They dont action anything they say. It is like time share of a brian cell. Do not trust this company. Look at the reviews. . I have reported to the FCA. They will be bankrupt soon because of how the operate. Do trust your money with them. They are incompetent from managers to customer care. The documents people needed be sacked because they are boynd treated. It is the most useless bank in the world. Not safe to be managing money Reviewed on: 5th May 2023

Do not bank with them.

I am altering the Fanancial Conduct Authority about this bank. What ever you do not trust your money with this bank. They took 4 weeks to review the original documents and i had to email the rest because the files were two big. I have emailed them 3 times and had automated responses there times. They keep saying they have not had them, although the last update suggests they have not. I have made 14 calls. Some staff have said they have and managers have apparently escualated the situation. 4 weeks later you still get mixed messages and still no concrete communication on what is going on. It delayed the opening of the business. I had 3 separate messages to say the account is open for deposits. One company send £1762 because we thought it was open and no one can tell me even if they have received the money or what is happening with it. I am still waiting for a managers call back. I have a bank card with two pin numbers. Honestly the bank is a joke. Ready the Google reviews. They can not communicate with the documents department only email them and they do not reply. Save your mental health. I will be posting a youtube blog and putting the calls on social media soon. I have have made a subject access request for the FCA. Please do not waste your time. Your money will not be safe and the customer care is non existent. Reviewed on: 28th April 2023

Very easy to open and easy to use

I got things going to set up my business account without too hustles that we normally face with traditional banks. I will highly recommend Reviewed on: 25th April 2023

Great service

Great service. Easy to deposit cash and to take money out. Easy to transfer money. Reviewed on: 20th April 2023

Banking happy

Simple to set up and run my business account. Reviewed on: 17th April 2023

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