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Zenith Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.69 (26 reviews)

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2.17

Based on 26 reviews, last reviewed 19th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

2 star

53%

Latest highest rating:

4

Great product I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service st... Read more Reviewed on: 22nd August 2023

Latest lowest rating:

1

Atrocious No contact. Tells lies. Asked for help. Said yes. No help or advice. Absolutely atrocious in every aspect. Reviewed on: 19th March 2025

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About this product

Checking genuine customer reviews is one of the best ways to gain insight into a company, its policies and how it values its customers. At Smart Money People, we collect Zenith car insurance reviews to help you make an informed decision when choosing your new provider.

Zenith has been providing insurance to consumers since 1937, offering policies for both cars and vans. Zenith is part of Marketstudy Group, a collective of various brands providing complementary services, such as windscreen repair and replacement.

When choosing a new insurance policy, consider what aspects are most important to you. Is a positive customer service track record most important, or perhaps you prioritise a variety of additional services? Find out what Zenith has to offer by reading our Zenith car insurance reviews, left by genuine customers.

Have you had a car insurance policy with Zenith? Share your honest experience with our Smart Money People community. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Would you recommend Zenith to a friend or family member, and would you purchase another policy with them in the future? Did you have to make a claim, and if so, how well was it handled? Leave a Zenith car insurance review today. Together, we can help people like you make better decisions.

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Zenith Insurance Car Insurance reviews (26)

Excellent, low cost no fuss

They were a lighthouse in a minefield of quotes when I went looking for a new quote after a massive rise in my previous insurance for the same vehicle Can't fault them Reviewed on: 16th September 2017

Fab

Haven't had to use it yet but I know for sure I can rely on them when I need them! Reviewed on: 5th September 2017

Straight forward insurance

No problems yet best price around by some distance Reviewed on: 4th September 2017

Good insurance at a decent price

Decent price which doesn't go up unexpectedly from year to year. Reviewed on: 30th May 2017

Terrible!

I've just moved to LV as previously was with Zenith who are absolutely terrible! Reviewed on: 28th February 2017

Zenith are scammers steer clear!

I insured my car with Zenith having had a clean 15 years of driving with no accidents or claims. I had a small bump one night returning from taking my children swimming. I contacted Zenith who took details and advised I would be contacted the following day by a garage and a courtesy car would be provided. 2 weeks later still no contact. I called several times in the next two weeks and was passed from department to department each time with no one seemingly having a clue what they were doing. Eventually they told me my claim had been passed to the underwriters for a decision regarding processing my claim or voiding my policy, their reason for this was the excuse I had changed my job title in the past 18 months. Again I was told I would be called the following day which never happened. They were uninterested in the face I don't use my car for business or that I was not using it for work on the day of the accident. 6 weeks later I received a very cheeky letter telling me my policy was now void because I had been in breach of contract and that they were voiding my insurance back weeks before the accident and that I would receive no refund of the years policy payments made. Their attitude, customer service and total lack of communication was a total disgrace and Zenith Insurance are nothing short of crooks. Anyone reading g this would be well advised to STEER CLEAR of Zenith Insurance unless you want to get fleeced!!! Reviewed on: 23rd December 2016

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