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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (3117 reviews)

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4.88

Based on 3,117 reviews, last reviewed 12th Apr 2026

117800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Loan account Over the past 6 years i have had 2 loans from 118 they have been easy to apply for and affordable i never miss a payment you receive payment reminder... Read more Reviewed on: 12th April 2026

Latest lowest rating:

1

Absolutely crucified on interest, so essentially I’v... Absolutely crucified on interest, so essentially I’ve paid 2.5 times the initial loan value. In previous times, it’s called loansharking when people ... Read more Reviewed on: 11th April 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (3117)

Can’t give less otherwise I would.

Can’t give less otherwise I would. Continuous problems with this company, continuous mistakes on a weekly basis. Just been on their chat and the agent cut me off half way through a conversation with nothing solved. Avoid avoid avoid. They made mistakes on my account which was frozen while under investigation due to mistakes on there half and marked my credit file 3 times, even when I phoned there agents they advised me not to pay until the investigation was completed, (investigation was due to mistakes they had made) I won on both cases, I got compensation and the agreement of my credit file marking to be removed, still waiting for them to remove credit file marking 6 months later. Don’t use this company absolute cowboys. Worst credit card company I’ve ever used! Update on the issues I had with 118, they still haven’t done a thing. They said they contacted credit reference agency and could take 90 days to remove the missed payments I didn’t miss off my credit file. Dead line for 90 days was dec 14, 2023. It’s now 10th Jan 2024 and still nothing. I’ve asked for proof that they actually contacted CRA and nothing. I’ve given them till 31st Jan then legal action will start. When it becomes 5th Feb it’s been a year. Avoid avoid avoid. Biggest cowboys out there. Your safer taking a loan off loan Reviewed on: 10th January 2024

Very good

Good ap very izi aces to aucat verry good company Reviewed on: 11th July 2023

Great

very good customer service and very easy to get a personal loan Reviewed on: 19th June 2023

Fast and easy decision,

Funds available very quickly as I needed it desperately, easy monthly repayment by direct debit so no need to worry about missing payments, now I have options to borrow more if I incur any more unexpected expenses, and the payment will be less monthly than the first loan, so I give a positive rating. Reviewed on: 31st May 2023

Not great

Charge a little too much on apr and never gave reason for declining a second loan after first loan paied off Reviewed on: 25th May 2023

Excellent service

We needed a loan to purchase a new sofa last year, and this help massively. It didn’t leave a hard search on our credit file which is great, and loan was quickly transferred same day into our account. No issues, quickly done and in timely manner. Reviewed on: 23rd May 2023

Reliable and affordable

Fast transfer of the loan payment into your bank account. Affordable loan repayment set up each month. Easy to log on to your account and view your statement. Great service and hassle free company. I have used 118 money a few tines in emergency. Would definitely use again. Reviewed on: 1st April 2023

Loan Accepted No money yet

Shoddy, loan accepted 2 days ago and still not showing in my account. At this rate, my first payment will come out before I can access funds Reviewed on: 3rd March 2023

Really easy, fair and consumer friendly

118 offer loans to people thT may not have a perfect credit score but take into account all information required to make sure you know what you are getting. They are fair and consistent with communication and easy to contact if needs be. Customer service is brilliant. Reviewed on: 13th January 2023

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES

THE WORST COMPANY STILL CANT SORT MY ONGOING ISSUES Reviewed on: 11th October 2022

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