After breaking down, 2gether lied to me about the distance I could be recovered. I didn't have the policy documents on me so I couldn't... After breaking down, 2gether lied to me about the distance I could be recovered. I didn't have the policy documents on me so I couldn't check. They were insistent I could only be taken to a local garage - even on a Friday evening when the garages were closing. They left me to ring around a load of garages from the roadside but none could inspect the car that day. Under duress I allowed the car to be taken and left outside a random garage over the weekend and I arranged onward travel for myself. I checked my policy wording when I got home and guess what - I'm entitled to nationwide recovery if the car can't be fixed the same working day! I got back in touch with 2gether to ask them to bring the car to a garage local to my home (which is what should've happened in the first place) but they refused because they don't reattend for the same fault!! Having seen other reviews it seems that's their strategy - just drop the car somewhere local regardless of what your policy says. Then it's up to you to get trains etc to get home and pick up your car again once it's fixed. They don't care about the inconvenience to you - keeping costs low is their only concern. Utterly appalling Read more Read less

Contrary to the information explicitly published on their website, 2gether insurance auto-renews their policies, so be warned. If this is how they respect their promises... Contrary to the information explicitly published on their website, 2gether insurance auto-renews their policies, so be warned. If this is how they respect their promises in this regard I don't want to find out how they respect all the rest of their promises. I raised the issue with them but so far no response. Read more Read less

I've been charged a fee from this company who I've never even heard of before!! No previous or ongoing policies with them, therefore no set... I've been charged a fee from this company who I've never even heard of before!! No previous or ongoing policies with them, therefore no set up direct debits! Very confused and concerned as to how they have retrieved my bank details, and charged me this fee without communicating with me. I have received no posts, emails or phone calls from them. Absolutely unacceptable. Read more Read less

Left me alone in the middle of the night cold and alone couldn't have cared less about my situation and spoke to me in an... Left me alone in the middle of the night cold and alone couldn't have cared less about my situation and spoke to me in an AWFUL manner. There is a reason this company is cheap, do yourself a favour, pay a bit more and you'll have the piece of mind that you will actually be covered if you breakdown Read more Read less

They are scammeers. They will never assist you. Total waste of money.

Shame on you. I am recovering from heart attack and flu. My car needed a jump start because the battery was flat. You responded well... Shame on you. I am recovering from heart attack and flu. My car needed a jump start because the battery was flat. You responded well BUT as I was on my way - because it’s a hybrid it stopped again at a busy junction and you refused to come out again saying I should have taken to a garage!! How could I get it to a garage when I was stuck at a traffic lights and the car would not move. A very kind stranger stopped and went the extra mile to assist with a jump start. Shame on you. I and my family will not be renewing with you. Shame on you. Read more Read less

Got a flat tyre on a freezing day. Called the company and said I may have hit the kerb but was not sure. They refused... Got a flat tyre on a freezing day. Called the company and said I may have hit the kerb but was not sure. They refused any cover and instead offered to get the flat tyre replaced with the spare tyre in my car for £826. Stay away as they'll manage to find an excuse not to help and exploit you in that desperate situation. Read more Read less

My husband broke down, by sheer chance, opposite a car repair place which was closed at the time (6pm). We contacted 2gether Breakdown and gave... My husband broke down, by sheer chance, opposite a car repair place which was closed at the time (6pm). We contacted 2gether Breakdown and gave the name of the car repair place so they could easily find us. We were in an unsafe place on a main road at peak traffic time. We were told that they could not pick us up as we were 'at a place of repair'. They naturally offered us a paid service (going into hundreds of pounds) despite us having a premium level policy. We declined this and ended up paying £96 for a local service instead. Upon complaining, someone from Emergency Assist (trading as 2gether Breakdown) advised me the complaint would not be upheld and we can only go to Small Claims Court if we want to escalate. I checked reviews of this company and all the 5 star reviews are for price but all the 1 star reviews are for the service - it appears they do anything to avoid coming out for free and will always find a way to make customers pay. Read more Read less

Wife's handbrake broke whilst travelling to work this morning. She called 2gether who refused to help stating that you can still drive with a broken... Wife's handbrake broke whilst travelling to work this morning. She called 2gether who refused to help stating that you can still drive with a broken handbrake. Maybe the women who took the call has 3 feet as i think its the only otherway possible to hold a car on a hill at traffic lights. They hung up on my my leaving her distraught and in tears. 2gether clearly not working together with their customer. I telephone 2gether and after a very long conversation they agreed to get the supervisor to call me back. That was 6 1/2 hours ago. I wish I had seen all of these negative reviews prior purchasing. Also may I add that the law states that it is illegal to drive with a broken handbrake. So also this company is happy for their customers to drive breaking the law. Read more Read less