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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.78
Based on 1,460 reviews, last reviewed 23rd Jul 2026
30000% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I had a claim that was processed quickly and fuss free. I had a claim that was processed quickly and fuss free. It can be done on line but most of my dealings were by phone Reviewed on: 23rd July 2026
David A's avatar
David A

Latest lowest rating:

2

My claim was immediately put to loss adjusters who a... My claim was immediately put to loss adjusters who asked insulting questions insinuating fraud and ultimately led me to discontinue the claim and look... Read more Reviewed on: 16th July 2026
Martin Robinson's avatar
Martin Robinson
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1460)

Claim for damage approved swiftly.

5
Claim for damage to our classic sailing vessel on its mooring was handled professionally and approved swiftly. Reviewed on: 19th August 2025
Michael D's avatar
Michael D

Helpful and responsive to questions.

5
Helpful and responsive to questions. Also good value for money. Reviewed on: 19th August 2025
Mark J's avatar
Mark J

Easy to deal with and good value for money

5
Easy to deal with and good value for money Reviewed on: 19th August 2025
Andy 's avatar
Andy

Easy to use good customer service very good

5
Easy to use good customer service Reviewed on: 19th August 2025
Andrea W's avatar
Andrea W

A company you can stay loyal to

5
Understand the boat market and provide a very realistic pricing structure and you can talk to a real person! Reviewed on: 19th August 2025
Peter's avatar
Peter

Probably the best

5
Been with this company for quite a while, always been great value and excellent customer service. I don't think others are a patch on GJW. Reviewed on: 19th August 2025
Peter W's avatar
Peter W

Giood customer service - usually competitive on price

4
Never had to make a claim (touch wood), so can't comment on claims experience which is where it really counts with insurance companies. I have usually found the renewal cost competitive, staff very helpful and knowledgeable, however the initial price increase at renewal this year was significant and well above inflation - for no change in circumstances. A. All to customer services did bring the cost back down in-line with competitors. Reviewed on: 19th August 2025
Robert W's avatar
Robert W

Quick Response.

5
I have insured my boats through GJW for about 45 years. We had an accident in Brittany last year and GJW approved a £12,000 claim very quickly. Reviewed on: 19th August 2025
Martin M's avatar
Martin M

Knowkedable and helpful

5
I can always promptly speak to helpful, knowkedable advisors by telephone. Reviewed on: 19th August 2025
Gerry 's avatar
Gerry

First claim in over a decade of boating.

5
I've been a GJW customer for many years, firstly with my narrowboat and currently with my sail boat. After many years of a clean record I recently had to make a claim due to running aground on a sand bar in the Netherlands. GJW were quick to sort my claim and everything seemed to go very smoothly. Reviewed on: 19th August 2025
Norman R's avatar
Norman R

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