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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.78
Based on 1,458 reviews, last reviewed 23rd Jul 2026
29800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to use and find information, clear and straight... Easy to use and find information, clear and straightforward. Reviewed on: 23rd July 2026
Joe D's avatar
Joe D

Latest lowest rating:

2

My claim was immediately put to loss adjusters who a... My claim was immediately put to loss adjusters who asked insulting questions insinuating fraud and ultimately led me to discontinue the claim and look... Read more Reviewed on: 16th July 2026
Martin Robinson's avatar
Martin Robinson
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1459)

my boat insurance

5
I have had a very good experience with them They have always been able to answer all my questions in a positive manner and timely manner. The costs are very competitive for the cover provided. Reviewed on: 20th July 2025
Westerly Joe's avatar
Westerly Joe

Excellent Marine Insurance Company

5
GJW have always been very friendly helpful. Any claims, I have unfortunately had to make they have always got my daughter back out on the water quickly and make the whole experience stress free. Reviewed on: 20th July 2025
Nicky C's avatar
Nicky C

I have never had to claim so I don't know how good t...

5
I have never had to claim so I don't know how good the claims process is. Reviewed on: 20th July 2025
Alan G's avatar
Alan G

Large claim

5
Had a large claim a few years ago - GJW paid out with no problems. Reviewed on: 19th July 2025
Charles Ashworth's avatar
Charles Ashworth

Customer service technology from the dark ages

2
It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about my renewal... "Oh we will have to call you back". I had the same experience when first insuring my other boat, it took weeks as the make and model wasn't on the website. Just all a bit Micky Mouse in this day and age of technology. Reviewed on: 19th July 2025
Paul K's avatar
Paul K

Great insurance company

5
Been with these for awhile now, always answer the phone and always helpfull. I would highly reccomend then to other boat owners Reviewed on: 19th July 2025
Mark's avatar
Mark

Trust GJW every time! 5* service and value for money

5
GJW have been brilliant. Their people are fantastic with specialist industry knowledge - nothing is too much trouble. Non of the “computer says no” nonsense of other providers. They keep you up to date of progress and are quick to respond. Their prices are really competitive and their tech platforms are user friendly and innovative. I recommend them to all my friends. Reviewed on: 19th July 2025
Emma S's avatar
Emma S

I have insured with GJW now for more than two decade...

5
I have insured with GJW now for more than two decades and have found their services excellent. Premiums are competitive it is always possible to speak to a member of staff using the phone which is unusual these days so thank you GJW Reviewed on: 19th July 2025
Laurie Bowes's avatar
Laurie Bowes

Always helpful and priced fairly

5
Always helpful and priced fairly Reviewed on: 19th July 2025
Allister's avatar
Allister

Excellent service ,

5
I've never had a problem when I've needed advice. Reviewed on: 19th July 2025
Jennifer's avatar
Jennifer

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