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GJW Direct: Marine Insurance reviews

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4.85
Based on 627 reviews, last reviewed 23rd Sep 2025
56400% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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7%
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1%
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1%
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Latest highest rating:

5

Excellent service at reasonable prices Very efficient in dealing with a claim, very polite and always willing to help Reviewed on: 23rd September 2025
Helen B's avatar
Helen B

Latest lowest rating:

1

Since RIPE takeover premiums double..... Have been with GJW for years but as soon as were taken over by RIPE, premium doubled to over £720..... Reviewed on: 10th September 2025
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TLG
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GJW Direct Marine Insurance reviews (627)

Great service..

5
Great website and quote with super telephone service as a follow up. Reviewed on: 11th July 2025
Kevin Baird's avatar
Kevin Baird

Seamless service.

5
Seamless service. Good connection with the marina Reviewed on: 11th July 2025
Neil B's avatar
Neil B

Very professional and efficient in paying out claims

5
I have been with GJW Direct for a number of years and I can state they are very professional and efficient in paying out claims Reviewed on: 11th July 2025
Roger Arthur Bufton's avatar
Roger Arthur Bufton

Unmatched customer service

5
I was insured with GJW for 11 years with my first yacht and they were amazing. Now 3 years into boat number two and I don’t believe any other insurer can compare. Excellent all round.! Reviewed on: 11th July 2025
Tony's avatar
Tony

1st insured my boat 3year ago with gjw and found the...

5
1st insured my boat 3year ago with gjw and found them to be very helpful with my questions and this year my insurance premium has gone down ,I am amazed, would recommend to anyone. Reviewed on: 11th July 2025
Mark h's avatar
Mark h

Knowledgeable and helpful advice over email when I h...

5
Knowledgeable and helpful advice over email when I had a query. Been really coat effective and generally know about boats. Which a lot of insurance companies dont. Reviewed on: 11th July 2025
Charlotte M's avatar
Charlotte M

Many Years of Great Service

5
Have been insured with GJW for many years, they are efficient, patient & polite. The online platform can cause me issues, but a quick call to them to point me in the right direction. On the couple of occasions I have had to claim, they made it trouble free. Reviewed on: 11th July 2025
CBL's avatar
CBL

GJW, since the RIPE takeover, a definite downwards step

3
GJW were very good but this year since being taken over by RIPE, it's all gone downhill. First the premium, despite 4 years no claims and never claiming on a boat, went up significantly this year. Second, interest free installments ended, replaced with a 29% APR plan with a 3rd party Finally I had to phone a number of times regarding the policy, the first time as a customer, and it often took a looooong time, if able at all,to reach an adviser. Friendly staff though but a marked downhill from all previous years. Reviewed on: 11th July 2025
Nick W's avatar
Nick W

The staff were exceptionally friendly and approachab...

5
The staff were exceptionally friendly and approachable, making the entire experience feel welcoming and effortless. Their in-depth knowledge of various boat types and related content truly shone through, enabling me to obtain a quick and accurate quotation without any hassle. To top it off, I was thrilled to find that they offered an unbeatable price—definitely the most competitive on the market for the quality of cover provided. Reviewed on: 11th July 2025
MR B's avatar
MR B

No messing straight forward value and reminds me nex...

5
No messing straight forward value and reminds me next renewal Reviewed on: 11th July 2025
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Micheal Field

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