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GJW Direct: Marine Insurance reviews

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4.87
Based on 895 reviews, last reviewed 1st Oct 2025
81600% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
6%
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1%
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1%
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1%

Latest highest rating:

5

always a pleasure to deal with both my boats always a pleasure to deal with, only one claim in 20+ years of insuring with GJW & it was smooth & easy! Reviewed on: 1st October 2025
Mark P's avatar
Mark P

Latest lowest rating:

1

Unless in everyway Before this company was bought by Aviva it was a good insurance company but now they don't even tell you when it due to run out and time to renew. The... Read more Reviewed on: 25th September 2025
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Edward Foster
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GJW Direct Marine Insurance reviews (895)

Always friendly, easy to get assistance from

5
Always friendly, easy to get assistance from and prices are affordable Reviewed on: 16th July 2025
Sharon V's avatar
Sharon V

Very helpful and quick in responding

5
Very helpful and quick in responding Reviewed on: 16th July 2025
RO's avatar
RO

Quick and easy claims process

5
I had an accidental misfuel on my boat. The claims process was very simple and GJW were very quick to approve and pay my claim. Great customer service Reviewed on: 16th July 2025
Lorraine connelly's avatar
Lorraine connelly

Thumbs up from a first time barge owner

5
As a first time barge owner, I feel it is very important to have comprehensive insurance to cover all bases. Recommended by another insurer, GJW Direct explained details very well, asked other relevant questions and were very polite. Emails and documents were sent quickly. One drawback was the long call wait time which could be improved but I'm otherwise very happy with the experience. Reviewed on: 16th July 2025
Damian Kemp's avatar
Damian Kemp

Efficient and Helpful.

5
Always very helpful support staff on the phone. The online paperwork is excellent Reviewed on: 15th July 2025
Hugh M's avatar
Hugh M

Satisfied Customer

5
I have been with GJW for many years and have always found their customer service efficient and friendly. I have made two claims in that period both of which were settled promptly and fairly. And their premiums remain very reasonable despite my claims history Reviewed on: 15th July 2025
Lynkie's avatar
Lynkie

Straightforward, helpful and knowledgable.

5
A straightforward website makes things easy and when I call I have always found a helpful and courteous response. The knowledge levels of people on the phone are particularly impressive. Reviewed on: 15th July 2025
Peter R's avatar
Peter R

GIW always are there to help I’ve been there over 1...

5
GIW always are there to help I’ve been there over 13 years wouldn’t consider looking elsewhere Reviewed on: 15th July 2025
Donna G's avatar
Donna G

Good value with RCR membership included

5
Good value with RCR membership included Reviewed on: 15th July 2025
Tony Locke's avatar
Tony Locke

Great online service and phone service, call handler...

5
Great online service and phone service, call handler was knowledgeable and friendly. Reviewed on: 14th July 2025
Andy D's avatar
Andy D

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