Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare...
Read Full DescriptionAnimal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare charities. Smart Money People is the place for Animal Friends reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!!
I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life....
Read moreI've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame.
Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted
I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees...
Read moreI have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind.
Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya!
Fast payout, great customer service and very affordable prices!
We have a very active cocker spaniel and twice in the last year have had to submit claims for his crashing through undergrowth injuries. Both times the claim was processed without a problem.
Animal Friends pay out quickly and without quibbling . The claim procedure is easy and they are helpful whenever I have called and asked any questions. I cannot recommend them enough.
Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance...
Read moreAnimal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance.
my vets do not accept their insurance! so i would have to pay, and then claim back from them. they barely cover any conditions and they put my premiums up after a year, even though i never claimed. would not recommend.
Experience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They...
Read moreExperience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They have given me information that has led me to continue with treatment but are now refusing to continue with the clsim, without money I do not have. Don't touch them with a very long barge pole.
This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on...
Read moreThis is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on the end of the line. She made sure my cover was what i needed and even managed to shave a little off my already decent quote. I would recommend them .
I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with ...
Read more I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it.
My boy was unlucky first year he had elbow and hip surgery done.
His renewal premium went up to £116 a month.
Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer.
we were so glad we had insurance so we could give him good quality of life.
His second renewal came in at £406 a month £5000 a year! !!!
Now if l had no mortgage l would have done my bestt but we couldnt afford that.
Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets.
My boy was pts at 26 months old, we couldnt afford the extortionate renewal.
In less than a year it had gone up 728% .
My policy was lifetime cover and a top one.
Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition.
Not helpful or ethical,like to look good but fall short on customer service.
If you ask questions they refer you to the website. If you want help they refer you to the website and so on and so forth. Okay for emergency cover but no good if you like the human touch
Relying on the vet completing and returning the claim is not helpful. Some vets charge a fee to do this! That really annoys me! Paying upfront is difficult when income is low.
