Animal Friends reviews | 26 reviews rated 3.81* - Smart Money People

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Ratings based on 26 reviews Last review 1 month ago

3.81 / 5Great overall rating

Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare...

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Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare charities. Smart Money People is the place for Animal Friends reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Animal Friends Reviews (26)

4th April 2018

Cancelled Multi Pet with no advance Notice

I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.

I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.

Kristy Leanne BrownLevel 2

(0)

9th February 2018

Quick and easy

Easy to take out, inexpensive premiums.

Krg123Level 1

(0)

18th November 2017

They really care!

No matter what my enquiry they’ve always been super happy to listen and help. Their policies are clear and straightforward. I love that I also get a discount by having multiple pets insured too.

Kathryn HuntingtonLevel 1

(0)

30th September 2017

Great Value

I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My...

I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My youngest dog, Bess ( a 3 year old black labrador) has just been diagnosed with osteoarthritis and will need lifelong treatment but I know that I will always be able to finance her treatment as Animal Friends don't end your cover after a year!

Flynn RebeccaLevel 1

(0)

25th September 2017

Great insurance

Great cover for your fur babies!

Rheanna SeddonLevel 1

(0)

23rd September 2017

Good value

not had to make a claim but good value for dog insurance

Naomi RichardsonLevel 1

(0)

17th September 2017

An insurance company who won't let you down

I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and...

I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and budgets.
I have needed to use them once during this time and they were very efficient and they were also very sympathetic and caring when one of dogs died. I would and have recommended them to pet owning friends and family.

Katy Wright Level 1

(0)

15th September 2017

Paid my claim super fast directly to my vet

My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each ...

My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each operation, leaving me stress free, to concentrate on getting my moggy better.

Deborah WindleyLevel 1

(0)

23rd August 2017

Thankfully not had dealings with insurance yet

Not enough interaction with current insurer to make a judgement. Fingers crossed I either don't need to apply, or don't have to battle with them.

Eirlys Griffith-ReadLevel 1

(0)

4th July 2017

No hassle

I can't claim direct with the vet so had to pay vet and claim back. Have claimed 3 times now and no problems at all. One claim was very expensive too. Make sure you take out the insurance that covers conditions for life.

Rebecca DaiseyLevel 1

(0)

29th June 2017

Great service

Great service and very friendly. Would recommend

Kathryn LeeLevel 2

(0)

3rd May 2017

awful company, no compassion

Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!!

tamsyn bealeLevel 1

(0)

7th April 2017

Ok but concerned due to policy changes

I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life....

I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame.

Harriet HirstLevel 1

(0)

6th April 2017

Good claims process

Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted

Kristy Leanne BrownLevel 2

(0)

24th December 2016

Super Value

I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees...

I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind.

Kristy Leanne BrownLevel 2

(0)

13th October 2016

No major increase in premium

Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya!

Simone PriceLevel 1

(0)

3rd September 2016

A-mazing!

Fast payout, great customer service and very affordable prices!

VickyLevel 1

(0)

27th August 2016

No quibble service

We have a very active cocker spaniel and twice in the last year have had to submit claims for his crashing through undergrowth injuries. Both times the claim was processed without a problem.

Jenna HegartyLevel 1

(0)

20th August 2016

Amazing company - took away a lot of stress.

Animal Friends pay out quickly and without quibbling . The claim procedure is easy and they are helpful whenever I have called and asked any questions. I cannot recommend them enough.

Vicky EvesLevel 1

(0)

24th July 2016

Pet Insurance Reviewer

Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance...

Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance.

Steph HollowayLevel 1

(0)

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