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Animal Friends Reviews

Ratings based on 41 reviews Last review 6 months ago
3.93 / 5Great overall rating

Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare...

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Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare charities. Smart Money People is the place for Animal Friends reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Animal Friends Reviews (41)

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10th February 2019

Quick to exclude

Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request...

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Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request it, get a vet's history and generally jump through a whole load of hoops. I do sometimes query whether honesty is always the best policy in these circumstances

Christine Evans's avatarChristine EvansLevel 3
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12th January 2019

READ THE SMALL PRINT

I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was...

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I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was done speedily straight to my vets. Then several years later he fell ill again and I had not realised that now that he was over 8 i had to pay 35% of any claim. Again the pay was quick but it did put me off the company and my advice would be to read the small print carefully

pontsian's avatarpontsianLevel 1
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21st September 2018

Rubbish - wouldn't give them any stars if it was an option - I'd give minus if I could

I have 2 labs who both developed warts/growths on the eyes that eventually needed removing. On checking with AF they said I could go ahead to get them removed. One dog they paid out a limited amount of money, - deducting money because she is over 8...

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I have 2 labs who both developed warts/growths on the eyes that eventually needed removing. On checking with AF they said I could go ahead to get them removed. One dog they paid out a limited amount of money, - deducting money because she is over 8 years old so I was out of pocket and the second dog, because I had taken her to the vets previously for the vet to LOOK at the eye wart back in 2016 (when it was very small and the vet advised me to leave it alone as it wasn't bothering her and to wait and see if it got any bigger) they said I had gone over the 365 days period and refused to pay my claim at all. They are also excluding any eye growths from the "new" year. AF say that their policies are annual policies so if you have consulted the vet over an illness or injury and take their professional advice and leave it but keep an eye on it they will either deduct 2 lots of excess or refuse to pay altogether. It strikes me that this also means that if your dog has a serious or long term condition they will NEVER be covered for more than 12 months and of course it is then very difficult to find an insurer to cover an existing issue - so better to start with an insurer who provides continuous cover rather than 1 year policies. With my one dog they said they would deduct money because a cyst she had removed wasn't cancerous but I don't know how the hell they expect you to find that out without removing it. I'm still fuming! Don't bother with them they're rubbish! I have been with them for a number of years but fortunately never had to claim before - and I would have been financially MUCH better off just putting the premiums into an account and using that money to pay for this. Needless to say that I will be cancelling both policies. They have some really dreadful reviews online on other sights - so well worth checking them all before taking a policy with them.

Richard's avatarRichardLevel 1
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7th September 2018

Brilliant

After getting my daughter a kitten I did the usual insurance micro chipping etc. Poor tinker fell and badly broke her leg. Animal friends paid out quickly directly to the vet. Answered any queries I had. Sent me paperwork when asked and friendly...

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After getting my daughter a kitten I did the usual insurance micro chipping etc. Poor tinker fell and badly broke her leg. Animal friends paid out quickly directly to the vet. Answered any queries I had. Sent me paperwork when asked and friendly staff. Tinker needed more surgery as metal pins dislodged. Again paid out quickly and directly to the vets. Policy has not suddenly jumped up over the years either as a result of claims.

Josiet88's avatarJosiet88Level 1
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6th June 2018

Border Collie

Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact...

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Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet.

Dee's avatarDeeLevel 2
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4th April 2018

Cancelled Multi Pet with no advance Notice

I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.

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I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.

Kristy Leanne Brown's avatarKristy Leanne BrownLevel 3
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30th September 2017

Great Value

I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My...

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I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My youngest dog, Bess ( a 3 year old black labrador) has just been diagnosed with osteoarthritis and will need lifelong treatment but I know that I will always be able to finance her treatment as Animal Friends don't end your cover after a year!

Flynn Rebecca's avatarFlynn RebeccaLevel 1
(0)

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