The payments are reasonable & the vet can fill in everything online, so no paying uofront & claiming back! I particularly love how they donate to various small animal charities, too....!

Quick and easy to make a claim. Our vets can make the claim directly and they are quick to accept and then approve the payment.... Quick and easy to make a claim. Our vets can make the claim directly and they are quick to accept and then approve the payment. If it's declined it's clearly explained why. If they don't pay the whole amount, again it's clearly explained. When our cat had a severe illness and was admitted to hospital, we informed them ahead of the claim a d they were very kind and understanding. They reassured us the claim would be processed. Read more Read less

Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter of days. Great communication all round great company Read more Read less

Best price I could find with comparity cover from other providers

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance.... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Read more Read less

Easy journey to purchase, clear documents, helpful content, good value.

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great.

excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days... Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Read more Read less