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Animal Friends Reviews

Ratings based on 53 reviews Last review 2 months ago
3.98 / 5Great overall rating

Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare...

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Animal Friends reviews can help you to find out what having cover for your pet with them is really like. Animal Friends was founded by Elaine Fairfax in 1998 with the sole aim of providing pet insurance as a means to help support animal welfare charities. Smart Money People is the place for Animal Friends reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Animal Friends Reviews (53)

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15th September 2019

okay price but a bit OTT on restrictions

Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal...

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Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal Friends too and the monthly premium still remains reasonable. However when he first moved in he had a couple of episodes of blood in his faeces. He was checked out thoroughly by the vet who found no cause for concern and said it was probably just down to a change of diet. Indeed he had no further problems. I should have kept my mouth shut when I was asked if any medical history as they immediately seized on this to exclude gut problems from the insurance. Rather OTT, I thought and doesn't encourage me to be open and honest in the future.

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27th August 2019

Fantastic Simple Pet Insurance

I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not ...

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I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not insured as the vets bills would have caused a massive financial stain on my family for our much loved pooch! Thank you Animal Friends

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2nd July 2019

Stress free insurance

My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about ...

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My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about the cost of his treatment. Best insurers I've ever been with and the only ones I will use from now on.

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10th February 2019

Quick to exclude

Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request...

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Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request it, get a vet's history and generally jump through a whole load of hoops. I do sometimes query whether honesty is always the best policy in these circumstances

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12th January 2019

READ THE SMALL PRINT

I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was...

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I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was done speedily straight to my vets. Then several years later he fell ill again and I had not realised that now that he was over 8 i had to pay 35% of any claim. Again the pay was quick but it did put me off the company and my advice would be to read the small print carefully

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