Animal Friends Reviews

Read ALL the small print

I have been with Animal Friends for 10 years and at first I was very happy with them. In the lat 12 months I have had to contact them twice once for my dog, who I have been paying for 10 years and they only paid a percentage of the cost. Second for my...

I have been with Animal Friends for 10 years and at first I was very happy with them. In the lat 12 months I have had to contact them twice once for my dog, who I have been paying for 10 years and they only paid a percentage of the cost. Second for my cat who I took to the out of hours vet which cost me £316.42 and even with a Superior Plus policy they paid me £70.95!!! They only pay for life threatening conditions. I believed it was or would have waited for my vet to open. She had severe diarrhoea and was floppy, I could see her going downhill fast. Read ALL the small print and then go with someone else.

ElaineLevel 1

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Amazing service, quick payout

I’ve been with animal friends for nearly a year and I am very glad I picked them. They are very responsive, pay out quickly, and are overall a fantastic supplier of pet insurance. Not a complaint from me!

Anna RoeLevel 1

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okay price but a bit OTT on restrictions

Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal...

Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal Friends too and the monthly premium still remains reasonable. However when he first moved in he had a couple of episodes of blood in his faeces. He was checked out thoroughly by the vet who found no cause for concern and said it was probably just down to a change of diet. Indeed he had no further problems. I should have kept my mouth shut when I was asked if any medical history as they immediately seized on this to exclude gut problems from the insurance. Rather OTT, I thought and doesn't encourage me to be open and honest in the future.

Christine EvansLevel 3

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Good

Good service all round and good communication

MeganNLevel 1

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Value for money

Purrfect for all your pets needs

Nicko NickLevel 1

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Fantastic Simple Pet Insurance

I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not ...

I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not insured as the vets bills would have caused a massive financial stain on my family for our much loved pooch! Thank you Animal Friends

ZoerenLevel 1

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Great company with great prices

Great prices very friendly and sensitive staff

Hannah EatonLevel 1

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Friends to animals

A recent visit to the vets lead to a sizeable , unexpected bill. Animal friends dealt with it and paid out in a reasonably timely manner.

Black poochLevel 1

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Supports animal charities

Chose this insurance company because they help to support animal charities

Gwen StanleyLevel 1

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Efficient and fast paying

Received updates via text and email and communication was quick.

RachellouiseLevel 1

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Great

They're easy to deal with and good value for money.

Amy Parry-JonesLevel 1

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cheaper than others but that's about it so far

People over the phone dont seem to understand veterinary conditions and how things are not interlinked, and despite a vet also confirming this - anything to put exclusions on policy, so far very dissapointed

HappyGalLevel 1

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Good

They love animals and so do I - my dog is my world

hanncappLevel 1

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Stress free insurance

My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about ...

My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about the cost of his treatment. Best insurers I've ever been with and the only ones I will use from now on.

Kim WelshLevel 1

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Quick to exclude

Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request...

Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request it, get a vet's history and generally jump through a whole load of hoops. I do sometimes query whether honesty is always the best policy in these circumstances

Christine EvansLevel 3

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buldog

cainele este cel mai bun prieten al omului

velicuLevel 1

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Good bank,recomand it

I never had problems with this bank

Bogdan MacoveiLevel 1

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READ THE SMALL PRINT

I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was...

I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was done speedily straight to my vets. Then several years later he fell ill again and I had not realised that now that he was over 8 i had to pay 35% of any claim. Again the pay was quick but it did put me off the company and my advice would be to read the small print carefully

pontsianLevel 1

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Fab

Fantastic value for money loving life

Stat42bLevel 1

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Pedro Caetano

It is gracious to bet on these little animals because they are reliable.

Miguel SilvaLevel 1

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