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ANNA: Business Account reviews

4.79
Based on 387 reviews, last reviewed 14th Feb 2025
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Latest highest rating:

5

They are super helpful and very quick to respond. They are super helpful and very quick to respond. I also love the way my app meows when I make a payment Reviewed on: 14th February 2025
Lucy's avatar
Lucy

Latest lowest rating:

1

This Bank is absolutley useless in dealing with comp... This Bank is absolutley useless in dealing with companies. I have been trying to makle a payment internationally. They have procrastinated for a week,... Read more Reviewed on: 6th February 2025
Mark's avatar
Mark

About this product

ANNA Money provides business accounts designed for UK small businesses, freelancers, and creative professionals. The service emphasises a quick setup process, allowing users to open an account in under 10 minutes.

Key features include a business debit card, virtual card options, instant payment notifications, and expense management tools.

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ANNA Business Account reviews (387)

Review of the ANNA, Business Account:

Very supportive customer service.

5
Very supportive customer service. Reviewed on: 5th April 2024

Very easy process to open and then maintain the acco...

5
Very easy process to open and then maintain the account - the app is great Reviewed on: 15th January 2024

Horrendous

1
After setting up a new Ltd I was offered an account with Anna. I opened it, all nice and straightforward. Monies credited. Only after funds were going into my account did the inquisitions start. I have forwarded as much as I have, I do not have all the info they require and have told them this, some of it is not relevant and this things are inherent with only this bank and not required by others which suggests that its an internal policy to require these specific things. They have now frozen my account and it remains frozen with my business funds in it and no access to be able to use or make business decisions. I am being treated like a criminal although I believe that this country people were innocent until proven guilty and of course I am guilty of nothing. They can not articulate what they suspect I am doing which would jeopardise mine or anyone elses financial security. And the reason for this is that no reason exists, I am just not able to provide what they need and now having experienced the diabolical care from them over there faceless soulless app I do not want to bank with them any further. I have asked them to close the account and return the funds if they have any concrete reason why I am doing anything unlawful, but they will not. I have asked for them to call me as I am not getting replies by the chat as they have nothing more to say. The fact is that my business funds are now being held hostage for as long as they feel they want to take. This has huge repercussion but they do not seem to care, hiding continually behind flimsy excuses for why they can not do anything. It seems that it is acceptable if they can not perform certain things but the fact I can not supply these bits of information means they can abuse their power. They are ignoring all requests. I was not advised what information I would need to provide when I set up the account and only found out retrospectively. Ultimately the money they are holding is mine so I am suggesting they either make and allegation or close the account as at the moment I am being punished for nothing Reviewed on: 12th November 2023

Anna bank SCAM SCAM SCAM

1
Scam scam scam steel yours money scam scam scam Reviewed on: 12th October 2023

They keep charging me monthly fees after i stopped my subscription and deleted the account

1
Customer service keep replying "the team is looking into this". No action being taken. The only way out of this is either small claims court or changing my account number. This is not a company you should trust with your bank details. Reviewed on: 28th June 2023

Smart, user friendly app

5
User friendly, smart business app. Straightforward options and sub menu choices. Excellent reminders and follow up options to enable smooth and accurate financial transactions. Reviewed on: 9th May 2023

Absolutely fabulous

5
When setting up our company we were offered 3 choices for a business account. We discounted a high street bank and compared two online banks. There was basically no significant difference between, so I chose the one with the cute graphics (cat, giraffe, etc) as there needs to be a bit of fun in life. (And since then I only heard bad things about the other one...) I couldn't be happier with my Anna account. Absolutely everything is very simple to use. All actions are in a chat, telling me exactly what to do. I've not come across an action I couldn't deal with easily yet. So far so good. I would highly recommend the Anna Business Account to anyone, especially start ups for ease of use and very low cost. Reviewed on: 14th April 2023

ANNA Delivers Amazingly

5
Without phone calls, without visiting any Branch, just in the comfort of your home; ANNA will do the magic for you, all within the app without delays or unnecessary waiting. I give it to ANNA Reviewed on: 12th April 2023

GREAT APP

5
Very user friendly.. Great app! I love it Reviewed on: 11th April 2023

Anna money illegally keeps 56K of our money

1
Our company, Pier Recruitment LTD has over 56 000 GBP blocked at Anna Money. That money is payment for over 140 workers our company has in custody. Money has been in pending for the last period and they asked us for payslips and invoices. We provided them with al the requested documents and even worst, they blocked our account with all that money. Not only that they blocked our account, but also they refuse to provide us with bank statement from our account, citing that they are "not allowed to discuss details of our suspended account". To make it easier: 1. They suspened our account without notice 2. They keep all the money of our workers, illegally, without allowing us to withdraw them 3. They don't discuss anything (via phone, email, chat etc.). Literarlly no chance of dialogue or a simple conversation. We have a genuine reason to believe that this issue happens because our director is a Romanian national, based in the UK and recently Anna Money is not accepting Romanian passport as proof of identification. Any company in the world accepts passport (and Romanian passport, which is not an internationally sanctioned country anywhere), however they accept proof of identification for Russian passport (which currently is placed under international sanctions). This issue is not stated anywhere in their terms and conditions, but we've been brought into attention by fellow Romanians. We're not claiming by any means Anna Money is a racist company, however, something is really finshy about they way they do business. Given these circumstances, unless we explicitly hear from Anna Money and they contact us to discuss the exact issues on our account, we reserve the right to address to the police and further to the Financial Ombudsman Service to recover our illegally detained funds. Reviewed on: 10th April 2023
Reply from ANNA At ANNA, we take our customers financial safety very seriously and to achieve that, we fully comply with financial regulations imposed on us. Response date: 11th April 2023
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ANNA

Hassle free modern banking experience

5
I had never heard of ANNA but chose them as a recommendation from my accountant. I have a new small business and the service from ANNA has been totally amazing and the customer support works around the clock. The fees are super cheap compared and I could not fault this bank. A truly Ming experience and plenty of add on services to help you with your accounts, tax, invoicing etc. just brilliant! Reviewed on: 6th April 2023