Voting in the Insurance Choice Awards 2020 is open!VOTE NOW

Avanti Travel Insurance Reviews

Ratings based on 417 reviews Last review 1 month ago
4.81 / 5Amazing overall rating

Buy quality, low-cost travel insurance for the elderly from Avanti Travel Insurance, an over 50s and pre-existing medical condition specialist UK travel insurance provider. Smart Money People is the #1 place online for Avanti Travel Care Insurance...

Read Full Description

Buy quality, low-cost travel insurance for the elderly from Avanti Travel Insurance, an over 50s and pre-existing medical condition specialist UK travel insurance provider. Smart Money People is the #1 place online for Avanti Travel Care Insurance reviews, so help us by reading and writing your own reviews of this company to help increase trust and transparency in financial services. Founded in 1996, and headquartered in Essex, if you've used this company before please share a review of your own and help others!

5 358
4 48
3 5
2 2
1 4

Your Avanti Travel Insurance Reviews (417)

Sort by: Most recent 
Filter by: All 
Write a review
17th May 2020

..and still waitng wiht no response from this insurance company at all

...and still waiting from some one to respond to claim submitted. They don't even send an email to say it is being looked at, nothing, using COVID 19 as excuse which I do appreciate has caused major issues. However they are soon to take your money ...

Read more

...and still waiting from some one to respond to claim submitted. They don't even send an email to say it is being looked at, nothing, using COVID 19 as excuse which I do appreciate has caused major issues. However they are soon to take your money when taking a policy out then leave you stranded when you need help. Would have given a zero star given the option except I cant'!

Mrs S's avatarMrs S
(0)
Write a review
12th May 2020

Avoid...terrible customer service if you need to claim

Please be aware that most of these 5* reviews are only given on taking policies out and how easy it is. The real truth comes to when you try to claim on your policy. Firstly you won't be able to get through on the phone line, you then message on...

Read more

Please be aware that most of these 5* reviews are only given on taking policies out and how easy it is. The real truth comes to when you try to claim on your policy. Firstly you won't be able to get through on the phone line, you then message on their site and they don't respond. You then email and weeks and weeks later you get an email to say it is being looked at. 10 weeks later, still waiting, it is very clear they are trying not to pay out when a claim is made. I will be referring this company to the Ombudsman. They are very quick to take your money and that's about all they offer....BEWARE!!!!!!!!!!!!!!!

Mrs S's avatarMrs S
(0)
Write a review
31st December 2019

Professional and helpful guidance for my husband who has medical conditions

We would like to take this opportunity to thank Lynne in your Glasgow office. Superb service without pressure to purchase. She guided us through our options which would ensure that our policy would meet our requirements. My husband needed cover for...

Read more

We would like to take this opportunity to thank Lynne in your Glasgow office. Superb service without pressure to purchase. She guided us through our options which would ensure that our policy would meet our requirements. My husband needed cover for two pre existing conditions. We now feel that we are able to travel with appropriate cover at a price that was very competitive. Thank you Lynne for superb service. A anti are very fortunate to have you as part of their team. Happy New Year.

Jackie Buttery's avatarJackie Buttery
(0)
Write a review
6th October 2019

Beware of hidden traps....

....that could leave you with no cover for any of your declared medical...

Read more

....that could leave you with no cover for any of your declared medical conditions.

Prior to the medical assessment section is the sentence: “If you .... are awaiting surgery, or are awaiting to be discharged from post-operative checks then please call our specialist team free on 0808 281 3840 to discuss your quote.”

What they don’t tell you is that if, during the period of your insurance, you develop a condition which needs surgery, Avanti would, most probably, remove cover, not just for that condition, but for all declared conditions, leaving you with the option of travelling without cover or cancelling your holiday!

My husband is waiting for a very simple, non-urgent procedure akin to freezing and scraping off a mole. I ticked that he was awaiting “surgery”, no warning flashed up that they would not provide cover. I was then provided with a quote and invited to “buy now.” No warning anywhere, so it was reasonable to assume that he would be covered.

Fortunately I had a few questions about so telephoned. In the ensuing conversation about another issue, the agent just happened to mention that anyone on a waiting list would not be covered for any of their declared medical conditions!

Other companies make clear if they will not provide cover for anyone on a waiting list. The rep. told me there are some ops that are exceptions, but he wouldn’t give me examples, and if something as simple as the mole removal procedure doesn’t pass muster, then I can’t imagine what would.

I shudder to think that I could so easily have clicked to buy, and only found out he was not covered for any condition if/when we were away and needed medical assistance! So right up the creek without a paddle!

Appalling attitude lacking total honesty.

Cas's avatarCas
(0)