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Avanti Travel Insurance: Travel insurance reviews

View other Avanti Travel Insurance products
4.51
Based on 1,631 reviews, last reviewed 20th Aug 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reasonably priced policy for preexisting medical con... Reasonably priced policy for preexisting medical conditions. Documents sent promptly by post Reviewed on: 20th August 2026
Dave Spode 's avatar
Dave Spode

Latest lowest rating:

2

I had to make 2 claims due to poor health the 1 o... I’ve had to make 2 claims due to poor health the 1 one took weeks and weeks you pay into these accounts and your treated like a criminal 2 claim they ... Read more Reviewed on: 20th August 2026
David w's avatar
David w
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About this product

Avanti travel insurance is available for single trips and annual multi trips.

You can apply for an Avanti travel insurance policy via the website or by calling and you can manage your policy online. The Deluxe policy provides enhanced protection including up to £7,500 cancellation cover and unlimited medical expenses.

Avanti travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Avanti before, you can also leave a review and share your experience.

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Avanti Travel Insurance Travel insurance reviews (1631)

..and still waitng wiht no response from this insurance company at all

1
...and still waiting from some one to respond to claim submitted. They don't even send an email to say it is being looked at, nothing, using COVID 19 as excuse which I do appreciate has caused major issues. However they are soon to take your money when taking a policy out then leave you stranded when you need help. Would have given a zero star given the option except I cant'! Reviewed on: 17th May 2020
Mrs S's avatar
Mrs S

Avoid...terrible customer service if you need to claim

1
Please be aware that most of these 5* reviews are only given on taking policies out and how easy it is. The real truth comes to when you try to claim on your policy. Firstly you won't be able to get through on the phone line, you then message on their site and they don't respond. You then email and weeks and weeks later you get an email to say it is being looked at. 10 weeks later, still waiting, it is very clear they are trying not to pay out when a claim is made. I will be referring this company to the Ombudsman. They are very quick to take your money and that's about all they offer....BEWARE!!!!!!!!!!!!!!! Reviewed on: 12th May 2020
Mrs S's avatar
Mrs S

Professional and helpful guidance for my husband who has medical conditions

5
We would like to take this opportunity to thank Lynne in your Glasgow office. Superb service without pressure to purchase. She guided us through our options which would ensure that our policy would meet our requirements. My husband needed cover for two pre existing conditions. We now feel that we are able to travel with appropriate cover at a price that was very competitive. Thank you Lynne for superb service. A anti are very fortunate to have you as part of their team. Happy New Year. Reviewed on: 31st December 2019
Jackie Buttery's avatar
Jackie Buttery

Beware of hidden traps....

1
....that could leave you with no cover for any of your declared medical conditions. Prior to the medical assessment section is the sentence: “If you .... are awaiting surgery, or are awaiting to be discharged from post-operative checks then please call our specialist team free on 0808 281 3840 to discuss your quote.” What they don’t tell you is that if, during the period of your insurance, you develop a condition which needs surgery, Avanti would, most probably, remove cover, not just for that condition, but for all declared conditions, leaving you with the option of travelling without cover or cancelling your holiday! My husband is waiting for a very simple, non-urgent procedure akin to freezing and scraping off a mole. I ticked that he was awaiting “surgery”, no warning flashed up that they would not provide cover. I was then provided with a quote and invited to “buy now.” No warning anywhere, so it was reasonable to assume that he would be covered. Fortunately I had a few questions about so telephoned. In the ensuing conversation about another issue, the agent just happened to mention that anyone on a waiting list would not be covered for any of their declared medical conditions! Other companies make clear if they will not provide cover for anyone on a waiting list. The rep. told me there are some ops that are exceptions, but he wouldn’t give me examples, and if something as simple as the mole removal procedure doesn’t pass muster, then I can’t imagine what would. I shudder to think that I could so easily have clicked to buy, and only found out he was not covered for any condition if/when we were away and needed medical assistance! So right up the creek without a paddle! Appalling attitude lacking total honesty. Reviewed on: 6th October 2019
Cas's avatar
Cas

The best app

5
The best customer service in the world Reviewed on: 4th January 2019
Vasile Valentin Dumitriu's avatar
Vasile Valentin Dumitriu

Rip off merchants

1
Horrible company. My policy only cost £115.00 for an annual worldwide and because later on I was put on a cholesterol tablet they wanted another £112.00 with only 5 months remaining on the policy. A complete rip off Reviewed on: 21st May 2018
Kerry Champion Owen's avatar
Kerry Champion Owen

Excellent service and very good value

5
Obtained via website which was clear and explanatory. Took advantage of a discount so more than happy Reviewed on: 30th November 2017
Doug Chalmers's avatar
Doug Chalmers

Quick and simple to arrange

4
Standard form to fill in. Immediately gave me very competitive quotes for 3 levels of cover. A phone call to ask further questions was answered quickly and gave me the information needed. Reviewed on: 30th November 2017
Pam Nye's avatar
Pam Nye

1st time application

5
The webb site very easy to use, step by step instruction clear & simple to follow. Reviewed on: 28th November 2017
Doreen Broadfoot's avatar
Doreen Broadfoot

GOOD VALUE FOR MONEY TRAVEL INSURANCE

5
FIRST TIME TO BUY INSURANCE FROM THIS COMPANY BUT I'M SURE IT WILL BE A GOOD INSURANCE COMPANY... Reviewed on: 26th November 2017
Thomas Hogg's avatar
Thomas Hogg

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