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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.81 (550 reviews)

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3.72

Based on 550 reviews, last reviewed 1st Dec 2025

94% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Great value. Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Latest lowest rating:

1

auto renewed me into a policy I didn't want auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charg... Read more Reviewed on: 1st December 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (550)

great company

hassle free and great communication with a great online service Reviewed on: 20th July 2019

Handy, reliable

Not let me down... yet. Very reliable so far Reviewed on: 18th July 2019

Great insurance

Just a bit too pricey for young drivers but other than that I would highly recommend this insurance company Reviewed on: 18th July 2019

Great Customer Service

Always happy to help and answer questions. Would definitely recommend. Reviewed on: 8th July 2019

Good price and easy to apply

What I really love is spreading the payments interest free which makes a change from most insurers. Reviewed on: 8th July 2019

Great prices and customer service

Really happy with the price of my car insurance for fully comp cover and happy with customer service Reviewed on: 7th July 2019

Great value, customer service is pretty good too

We have had insurance with Aviva for years, we did switch to another provider for one year as they were more competitive, but the next year we went back purely as they were cheapest. We have had to claim with the other insurer and it wasn't very straight forward as we damaged the house and the car, both house and car were with the same insurer so you would think straigh forward- nope one arm couldn't talk to the other so this year we switched back as I have never had any problems, even when I have had to claim. There is always someone available to speak to me, no waiting forever on the phone and definitely not having to ring several different offices of the same comapny! Reviewed on: 7th July 2019

Good insurers

Very good and fair priced. Not needed to claim yet so not sure how easy that is Reviewed on: 7th July 2019

Excellent Service

Fair prices, good customer service and most of all, of anything does go wrong, which it can with any company, I can honestly say in my experience, they go out of the their way to put things right. This is why I rate them above others. Reviewed on: 7th July 2019

Help when I needed it most

Vicim of an RTA which ked to car being written off. Great work from Aviva team to ensure we were looked after every step of the way. Have since taken out both home and travel insurance with them Reviewed on: 6th July 2019

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