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Bank of Scotland: Business Banking reviews

Name: Business Banking
Rating: 2.87 (17 reviews)

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2.87

Based on 17 reviews, last reviewed 27th Jul 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

29%

18%

41%

Latest highest rating:

5

quality Have had a business account for the last 5 years, always helpful, easy service. Reviewed on: 31st August 2023

Latest lowest rating:

1

Don’t recommend this bank at all. Don’t recommend this bank at all. I have business and personal accounts with them. Since last year the service got worse and I lost more that £20k sin... Read more Reviewed on: 27th July 2026

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About this product

Bank of Scotland business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Bank of Scotland is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Bank of Scotland business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Bank of Scotland Business Banking reviews (17)

Good Service from a Bank you can trust

A face to face service offering you products and services tailored for your needs with no hard sell. Reviewed on: 9th February 2018

Nothing special

We have used a business account with Bank of Scotland for over twenty years. At times they have helped us out, but equally at other times they haven't. I think one bank is much like another, and it often depends on the staff in the bank how you get treated. Reviewed on: 8th November 2017

TERRIBLE SET UP PROCESS

PROVED TO BE VERY DIFFICULT TO SET AN ACCOUNT UP. DONE ON LINE AND BY POST THERE WAS CLEARLY A COMPLETE LACK OF COMMUNICATION INTERNALLY. MISTAKES, REPETITION, LOST INFORMATION. UTTERLY HOPELESS. Reviewed on: 4th April 2017

Dreadful account opening process

It took weeks to open a business account. Internal communication at BOS was either completely lacking or of very poor quality. The bank lost information, repeated steps and no-one seemed to be aware, or care, that the process was of such poor quality. Reviewed on: 13th February 2016

Serves what we need

I only use the account for in/out transactions. We don't have any loans or overdrafts or anything like that. The bank was originally set up by our Glasgow office and the only thing that could improve our business banking is by having a local branch in the area. Reviewed on: 20th January 2016

Hopeless Start

Opening a Business Account with Bank of Scotland took weeks. The process was clearly fragmented internally, and was riddled with errors. Same questions asked multiple times, information lost - clearly no internal communication. Simply awful experienced. The only reason I continued with it is I have been a BOS retail customer for forty years, and I felt a strange sense of belonging to BOS. It was an experience I hope I never have to repeat. Reviewed on: 13th January 2016

Solid institution

It is a solid institution. They have a great experience and services. We can find information online in its web page. Reviewed on: 13th April 2015

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