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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (406 reviews)

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4.87

Based on 406 reviews, last reviewed 26th Jun 2026

53% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great friendly service. Great friendly service. Our mortgage adviser Tim Randall always got back to us promptly and kept us informed along the way. Reviewed on: 26th June 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Mortgages now

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Bath Building Society Mortgages reviews (406)

live chat

Tom was excellent in clarifying my query Reviewed on: 14th April 2022

Reply from Bath Building Society Thank you for the feedback. Glad Tom was able to assist you. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

Online Chat

Quick and efficient response and directed as to the next stage Reviewed on: 13th April 2022

Reply from Bath Building Society Thank for taking the time out and providing us with this feedback. I hope we can be of further assistance in the near future. Ben Hutchings. Head of Mortgage Sales Response date: 14th April 2022

Put your trust in Bath Building Society!

5/5 - need I say more! For all your mortgage needs, there is no better place. Reviewed on: 3rd April 2022

very responsive and willing to help

Tom has gone above and beyond to get me a call back later to clarify a complex query - amazing Reviewed on: 30th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tom was able to provide the assistance you needed. I will pass this on to him. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

excellence of support

straightforward, to the point and most efficient Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Thank you!

Thank you! Quick reponse to queries! :) Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. I'm glad we could get back to you with a speedy reply. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Excellent service

My Mortgage Advisor, Tim, was extremely pleasant and helpful. Nothing was too much trouble despite me contacting him numerous times with questions and queries. He made the whole traumatic experience of house purchase bearable! Reviewed on: 28th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tim was able to provide the assistance and guidance to the questions you had in order to purchase your property. I will pass this on to him. Thanks Again. Ben Hutchings. Head of Mortgage Sales Response date: 29th March 2022

Simple to deal with

Having spoken to my bank and being underwhelmed by their response found Bath BS on Google and got through online really quickly. No annoying bot or click through menus. Tom was helpful and arranged for a specialist mortgage broker to call Reviewed on: 24th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. I'm glad Tom was able to provide the assistance you required. Ben Hutchings. Head of Mortgage Sales Response date: 25th March 2022

Online chat

Really helpful and knowledgeable Reviewed on: 23rd March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. Glad we good be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Tim was great

I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

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