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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (342 reviews)

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4.75

Based on 342 reviews, last reviewed 21st Nov 2025

38% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Arranging our remortgage with Bath Building Society... Arranging our remortgage with Bath Building Society was an overall very positive experience. In particular the support offered by Tim Randall was exce... Read more Reviewed on: 21st November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (342)

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran. Reviewed on: 4th June 2020

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