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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (350 reviews)

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4.77

Based on 350 reviews, last reviewed 22nd Jan 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fantastic customer service , always happy to help ,... Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (350)

Mortgage Help And Advise

After being with Bath Building Society for nearly 10 years, I was looking to move to a new property and sorted out advise from Bath B/S about keeping my business with them regardless on how competitive some lenders are at this present time ( cheapest isn't always the best ) After talking it throw with Ian Birch from Bath B/S , his great help made and advise made the hole process so easy to deal with and one major plus I must say at any one time I needed to contact him regarding the new mortgage he was always there to help and got back to you promptly . I would totally recommend Bath B/S 110% to any one looking for Mortgage J.S.Gosal Reviewed on: 26th October 2021

Reply from Bath Building Society Thank you so much Jaspal, your feedback and kind words re Ian are really appreciated. Regards, Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

1 person contact throughout

Our impression was of trusting the initial contact. Tim was immediate with responses, helpful with my many questions, plus “human”. There were many forms and bits of paper to find or fill in lucky I keep paperwork have a scanner etc. We went direct not to mortgage advisor as we knew what sort of mortgage we wanted and not every lender does retirement interest only. Once we were approved all went smoothly. Without that initial trust and confidence in Tim we would have looked elsewhere. Thank you to all the team . Reviewed on: 24th September 2021

Reply from Bath Building Society Thank you for taking the time to share your feedback, we'll pass it on to Tim! Response date: 10th November 2021

Very professional and helpful

We enquired about a buy for uni mortgage. Our personal financial circumstances are not standard so meeting the underwriters requirements took time. Tim was supportive, empathetic and professional throughout in helping us explore the options and reach a satisfactory outcome. Reviewed on: 9th August 2021

Great service from beginning to end

All steps of my recent mortgage application was dealt with both professionally and personally. I received regular and relevant feedback and the journey was managed by designated named individuals not just a bank of unnamed people. Great service from all the team. Thank you Bath BS Reviewed on: 19th July 2021

Student mortgage is a great idea

This mortgage allowed our student daughter to purchase a flat in her own right with us acting as guarantors. The process was straighforward and once everything was agreed and she had found her dream flat – she made an offer and moved in. She has a lodger to help with the payments, and she is secure for the rest of her university course, and beyond! Reviewed on: 24th June 2021

Alex Finch and Tatsuko Otake

The whole experience with the Bath Building Society was excellent. Ian Burch could not have been more efficient and helpful as were the Mortgage Team. Reviewed on: 24th June 2021

Just totally different, and understand the value of Customer Service

I have my mortgage with Bath Building Society, and the difference in dealing with my large high street bank and them is just miles apart. What a pleasure to receive old fashion amazing service, and actually speak to a real person who genuinely cares. The experience of dealing with the team is fabulous, I am just totally surprised every time I speak with a member of the Team, the level of professionalism is awesome, can't say how much other financial institutions could learn from this Building Society. I'm not easily impressed, but the icing on the cake was when I received a 'Welcome to your new home' hamper full of delights from Bath, just brilliant. The people who are responsible for creating this kind of magic in this day an age need to be congratulated for going above and beyond! Reviewed on: 1st June 2021

Smooth from start to finish.

Our whole experience has been positive from start to finish. We understood clearly at every stage the various options available to us. We were kept fully in the picture throughout the process and despite the disruption of the covid 19 pandemic we were able to complete according to plan. Our principle contacts at BIBS, Kim Carter and Ian Birch, were friendly and helpful and all our queries were answered promptly and efficiently. Reviewed on: 1st May 2021

Real personal approach - unique

Our experience was seamless from start to finish. I contacted the Society and was pleasantly surprised to be out straight through to Tim Randall who showed immediately how different the experience was going to be compared to call centres etc. Let me be very clear, in a digital age Tim’s hands on approach made the difference, his communication was quick and he understood us really well, you don’t get that from some of the bigger societies or banks, let’s face it you are just a number with them; but certainly not with Tim and his Team at Bath BS. I cannot recommend Tim and the society more, in fact I already have. Personal, Professional and Pro-Active. Thank-you again Tim. Reviewed on: 12th March 2021

Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns. The whole experience from start to finish was first rate - easy, swift and provided just what we needed. Reviewed on: 12th March 2021

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