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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

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4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (332)

Real personal approach - unique

Our experience was seamless from start to finish. I contacted the Society and was pleasantly surprised to be out straight through to Tim Randall who showed immediately how different the experience was going to be compared to call centres etc. Let me be very clear, in a digital age Tim’s hands on approach made the difference, his communication was quick and he understood us really well, you don’t get that from some of the bigger societies or banks, let’s face it you are just a number with them; but certainly not with Tim and his Team at Bath BS. I cannot recommend Tim and the society more, in fact I already have. Personal, Professional and Pro-Active. Thank-you again Tim. Reviewed on: 12th March 2021

Superb from start to finish

Tim Randall, our mortgage consultant, was excellent throughout the whole process, despite the limitations presented by the lockdown. He provided comprehensive information, answered all our questions, and eased our unjustified concerns. The whole experience from start to finish was first rate - easy, swift and provided just what we needed. Reviewed on: 12th March 2021

Excellent Service in Difficult Times

With our interest only mortgage due to end on 28th of February 2021, we wrote to the Bath Building Society in December 2020 enquiring about a Retirement, Interest Only mortgage (RIO). We received excellent help and advice from Tim Randall. He recommended we contact our current lender to request an extension as the Covid 19 pandemic was causing lengthy delays due to the majority of office based staff working from home. This we did, then with Tim's help and guidance we applied for the mortgage. The paperwork was received by the Bath on 5th January and we completed on 25th February. Tim was always available by email and occasionally by phone. His response was often by return and never more that 24 hours. In the past 50 years we have had a number of mortgages/remortgages but have never received such excellent service, under the most difficult of circumstances. We cannot praise the Bath Building Society highly enough and single out Tim Randall who went above and beyond for special mention. Reviewed on: 9th March 2021

First time buyer

top service - helped me get on the property ladder while still at university Reviewed on: 19th February 2021

First time buyer

Thanks to Ian who really helped me through the process of purchasing my first home, I genuinely don't think I could have done it without him! Reviewed on: 19th February 2021

Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I In costs that we have wasted- we are so frustrated at the society... Reviewed on: 7th September 2020

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and please be assured we take all feedback seriously. We understand you are in communication with our Mortgage team about your experience. Response date: 7th September 2020

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process. Reviewed on: 17th August 2020

Reply from Bath Building Society Good Morning, Thank you for taking the time to respond, so pleased that we were able to help you buy your first home and get on the property ladder, Caroline, Customer support Department. Response date: 21st August 2020

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful Reviewed on: 13th June 2020

Reply from Bath Building Society Glad everything went smoothly for you. Holly, Customer Support Team Response date: 22nd June 2020

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020

Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks Reviewed on: 5th June 2020

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Bath Building Society: Mortgages reviews

21% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Mortgages now

Bath Building Society Mortgages reviews (332)

Real personal approach - unique

Superb from start to finish

Excellent Service in Difficult Times

First time buyer

First time buyer

Mislead during Mortgage process

thank you

Super duper easy

Friedly accessible and a good deal!

Mortgage renewal

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Savings

Join Smart Money People

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