Write a review

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (328 reviews)

View other Bath Building Society products

4.73

Based on 328 reviews, last reviewed 29th Aug 2025

9% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Nick Thornton - a pleasure to deal with Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and resp... Read more Reviewed on: 29th August 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

Visit provider site Read all reviews Write a review

About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Mortgages reviews (328)

First time buyer

Thanks to Ian who really helped me through the process of purchasing my first home, I genuinely don't think I could have done it without him! Reviewed on: 19th February 2021

Mislead during Mortgage process

An exceptionally poor experience, in April we were given what we felt clear in principle agreement to our mortgage, which we spent 4 months working to meet only for the society to change their approval right at the very last minute, this cost £2000 I In costs that we have wasted- we are so frustrated at the society... Reviewed on: 7th September 2020

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and please be assured we take all feedback seriously. We understand you are in communication with our Mortgage team about your experience. Response date: 7th September 2020

thank you

I used BBS to buy my first home - and I can't thank them enough for the help support and guidance through the process. Reviewed on: 17th August 2020

Reply from Bath Building Society Good Morning, Thank you for taking the time to respond, so pleased that we were able to help you buy your first home and get on the property ladder, Caroline, Customer support Department. Response date: 21st August 2020

Super duper easy

Everything went smoothly, had a little hiccup with the direct debit of the mortgage but we rang up and they sorted it straight away and were super helpful Reviewed on: 13th June 2020

Reply from Bath Building Society Glad everything went smoothly for you. Holly, Customer Support Team Response date: 22nd June 2020

Friedly accessible and a good deal!

Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020

Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020

Mortgage renewal

Great telephone and email service from BBS, all questions answered and helpful staff. Thanks Reviewed on: 5th June 2020

Shocking Support to the Armed Forces

Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020

Understanding, empathetic, subtle, clear and professional

over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran. Reviewed on: 4th June 2020

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from The Mortgage Branch 0.00 from 0 reviews
Mortgage
from Kensington Mortgages 2.14 from 4 reviews
Mortgages
from Buckinghamshire Building Society 4.35 from 53 reviews

Want to see more from Bath Building Society?

Savings
from Bath Building Society 4.69 from 2068 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub