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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Lifetime ISA and I good customer support

I have lifetime ISA with BBS and overall I cannot complain! Honestly, it’s all been very good in terms of getting in touch with their team if there is a problem, or, just using their chat-bot which works really well. I’ve never had a problem with them, and on the one time I called them they were quick and really helpful. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, I am glad you have not had any issues when dealing with ourselves! We always strive to provide the best service, and hope to carry that on for the future! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Great local and personal service.

It is easy to make contact with one of the local branches. Staff are helpful and friendly Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for your kind words regarding the staff. I shall pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Friendly face-to-face experience

Very friendly face-to-face experience, and a very good rate for my ISA. So nice to have actual premises which are centrally located that you can visit and actual people to talk to when everything else is only online. Thank you. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the feedback. The branches staff are always on hand to help or walk you through anything, if you ever need anything just pop in for a chat! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Small is beautiful

The fact the society is small means you get to know the staff and it makes it a very personal experience. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, we always enjoy serving and getting to know our members. Whenever you need anything, any of the savings team will be more than happy to help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Always competitive rates

Bath Building Society has maintained competitive rates, all the time, over the many years I have saved with them. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you very much. We always try to offer the best rates that we can, and will continue to do so in the future. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Bath building society expertise

Bath building society agents are always very knowledgeable and have an in depth expertise of their products. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for the feedback, our staff are always happy to help wherever they can! Sam Dorrington, Branches Manager Response date: 22nd October 2024

I got locked out of my account due to poor account m...

I got locked out of my account due to poor account migration Reviewed on: 17th October 2024

Reply from Bath Building Society Hello, I am sorry you have had issues with our services. If you could leave contact details, I will have one of the team reach out to yourself to see if we can help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Great and friendly service with an amazing interest...

Great and friendly service with an amazing interest rate Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for the feedback, we always strive to give the best service possible. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Ive always found your team very pleasant and helpful

Ive always found your team very pleasant and helpful Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for the feedbakc, I will pass it onto the savings team! Sam Dorrington, Branches Manager. Response date: 22nd October 2024

Let's hope the branches stay

Lots of change in the society over the past few years. Not sure all of it for the better. So I'm long as the local branches stay I'm happy. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. As of right now, we have no plans to get rid of our branches, and will continue to serve our members in them. Sam Dorrington, Branches Manager Response date: 22nd October 2024

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