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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.89
Based on 2,138 reviews, last reviewed 29th Jun 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Transparent Always willing to answer questions. Clear communication. Reviewed on: 29th June 2025
Paul R's avatar
Paul R

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025
Caro W's avatar
Caro W
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (2138)

Great customer service.

5
Great customer service, Always helpful and very informative. Reviewed on: 1st March 2025
Yannis's avatar
Yannis

10 out of 10

5
Better Mortgage Brokers made my journey to owning a home so simple! They were there to answer any questions however small and point me in the right direction. I would highly recommend their service if starting out your own home owner journey. It took the stress and strain out of the process. Thank you. Reviewed on: 1st March 2025
Lynsey H's avatar
Lynsey H

Good quick offer but overly complicated by legal team.

4
Good quick mortgage offer, and quick responses but the process got unnecessarily confusing surrounding recent building works that had just finished but we were told that applying for our completion certificate would equate to a failure to comply and therefore we couldn’t progress. Even though all building works were pre approved in advance and when we did apply for the completion certificate were quickly approved. But I think the legal team at Better made this more complicated than it should have been. Reviewed on: 1st March 2025
PLam's avatar
PLam

Excellent communication!

5
Excellent communication! Charlie Kirby was good at explaining various deals and going onto completion. Reviewed on: 1st March 2025
GL's avatar
GL

The service was warm, friendly and on hand whenever...

5
The service was warm, friendly and on hand whenever we needed it and it was much better value than the traditional mortgage broker we had used previously. Will definitely make Better.co.uk our first choice next time. Reviewed on: 1st March 2025
Keith Heddle's avatar
Keith Heddle

Zach had been an incredible support through all of this

5
I had a lot of challenges come up and moments where I wanted to give up on the idea of getting a mortgage but Zach was so supportive and talked me through each step and gave me the confidence and encouragement to go for it and see what happens and I have a mortgage and a lovely home all thanks to him Reviewed on: 1st March 2025
Yasmin Q's avatar
Yasmin Q

Simple and friendly

5
Incredibly simple to use, friendly to talk to and a great outcome. Reviewed on: 1st March 2025
Alexis's avatar
Alexis

Hassle free, experienced and friendly

5
Ian Mathias from better was amazing, always explained everything to ensure we understood and was always on the end of the phone keeping us up to date. Made it hassle free and got us an amazing deal to help us build on our dreams. Couldn’t ask for more. Reviewed on: 1st March 2025
A HD's avatar
A HD

Great experience from start to finish

5
Great experience from start to finish, website is very good, and the broker I dealt with had really good advice and found me a good deal in a difficult market at the time Reviewed on: 1st March 2025
Jamie H's avatar
Jamie H

Everyone worked above and beyond at getting us a mor...

5
Everyone worked above and beyond at getting us a mortgage , really happy for what they did for us. Reviewed on: 1st March 2025
Gary C's avatar
Gary C

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