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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.89 (2137 reviews)

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4.89

Based on 2,137 reviews, last reviewed 12th Jun 2025

98% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent experience. Excellent experience...all members of the team are professional and everything went smooth. Reviewed on: 12th June 2025

Latest lowest rating:

1

Had a really bad experience with Better. Had a really bad experience with Better. They told us the borrowing rate wouldn’t change when we negotiated a reduced sale price but it did and meant ... Read more Reviewed on: 1st March 2025

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About this product

Better.co.uk Mortgage Broker reviews (2137)

Review of the Better.co.uk, Mortgage Broker:

No need to feel nervous!

I was slightly nervous using an online mortgage broker but after seeing the positive reviews thought I'd give it a go. From start to finish the communication has been excellent, quick to answer any queries and great advice. We both work full time and didn't have time to meet someone face to face so online was ideal for us. I would 100% recommend Reviewed on: 24th March 2025

Excellent experience.

Excellent experience...all members of the team are professional and everything went smooth. Reviewed on: 12th June 2025

It was stress free

It was stress free…. My assigned broker Priyanka Shah was brilliant Reviewed on: 5th June 2025

Very straightforward process even when spending time...

Very straightforward process even when spending time waiting for rates to drop they had no issue quickly researching when I changed options like amounts and length of time. Reviewed on: 4th June 2025

Great company.

Great company. Would highly recommend. Reviewed on: 27th May 2025

Absolutely outstanding experience!

Absolutely outstanding experience. From the very first contact, Paolo was super helpful and responsive and kept us fully up to date with the options available. Incredibly impressed with the no-nonsense and straight-forward approach and Paolo took the time to understand what we were looking for in our re-mortgage. Once we'd received a recommendation on the most suitable deal, we quickly got an AIP and a full offer followed through in a little over 24 hours... Kate has been superb in follow-up and the speed at which this has progressed has been incredible. Compared to every prior experience of this type, this has been superb. It's felt personal, professional and above all else, hassle-free - 100% recommended! Paolo and Kate are an absolute credit to Better.co.uk. Reviewed on: 27th May 2025

Good personalised service.

Good personalised service. Took time to understand my requirements Reviewed on: 24th May 2025

Overall great experience, I did have on going techni...

Overall great experience it was quick from the application process to approval. I did have on going technical issues with my portal though which where never resolved which meant I had to chase for email updates instead. The technical architecture for the account creation clear needs to be reviewed as I was chase by emails to go through the mortgage survey again which then created me another account (all linked to the same details) which meant I couldn’t access my updates but continued to get emails telling me to check my portal for updates. I raised this serval times and it was never resolved. Reviewed on: 23rd May 2025

They are marvel

They are very professional, always ready to listen to my needs I definitely recommend 100% they are a marvel. Reviewed on: 15th May 2025

Quick and easy.

Quick and easy. It was a real pleasure. Reviewed on: 6th May 2025

5 star service

Great communication on a regular basis never more than a phone call away to help to answer question or queries. Reviewed on: 6th May 2025

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