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Bikmo: Cycle insurance reviews

Name: Cycle insurance
Rating: 4.88 (532 reviews)

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4.82

Based on 532 reviews, last reviewed 15th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Bikmo is THE insurance for all bike riders. A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024

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About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

Bikmo Cycle insurance reviews (532)

Review of the Bikmo, Cycle insurance:

I feel let down

Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020

A rare personal experience

In a world where personal interactions are rapidly being replaced by chatbots and rote online forms, it was a breath of fresh air to deal directly with Ben and the Bikmo team. The guidance given was clear, with my questions answered directly in the processing of my claim. I hope I don't need to process another claim in the future, but if I do, I don't want it to be with anyone but Bikmo. Reviewed on: 12th September 2023

Good insurance provider

When I had an accident the claims process was easy and helpful service from all at bikmo Reviewed on: 11th September 2023

Bikmo the best

Have nothing but good words for the team at Bikmo, they are quick to reply and everything is very easy to understand with their policies. Reviewed on: 10th September 2023

Best Insurer ever!

10/10 Can't fault Would recommend to all my friends who cycle Reviewed on: 8th September 2023

Reliable Bikmo

Dependable bike insurance with the worry taken care of by Bikmo Reviewed on: 8th September 2023

Communicative and Pofessional

Process was quick, communication was clear and regular updates were provided if any issues arose. Reviewed on: 8th September 2023

Happy

No problems with the service so far. Reviewed on: 8th September 2023

Great value and policy

It's insurance, so hope to not have to use but policy appears workable/realistic. Some policies are so impractical you might as well not bother insuring as to meet the requirements of the policy is unrealistic. Reviewed on: 8th September 2023

Excellent Insurance Protection

Covers all the bases, best of the insurers out there. Reviewed on: 8th September 2023

Good cover, reasonable price

Have several bikes covered by Bikmo and as yet, thankfully, have not had to claim. But cover is good and prices reasonable. Reviewed on: 8th September 2023

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