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Bikmo: Cycle insurance reviews

Name: Cycle insurance
Rating: 4.82 (532 reviews)

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4.82

Based on 532 reviews, last reviewed 15th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Bikmo is THE insurance for all bike riders. A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024

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About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

Bikmo Cycle insurance reviews (532)

Review of the Bikmo, Cycle insurance:

I feel let down

Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020

Great coverage for all my bikes

Great coverage for everything from my Brompton to my electric commuter. Reviewed on: 21st July 2022

Great bike insurance

I loved this insurance as they respond to my queries super fast, it is easy to connect and I have been using for the last 3 years :) Reviewed on: 21st July 2022

Quick and easy to get a quote

It was really simple and quick to get a quote from Bikmo and the whole process has been really smooth. Would highly recommend to fellow cyclists. Reviewed on: 20th July 2022

Easy, reliable and helpful

Team were really helpful in setting my policy up providing all the relevant details. The online service is also super simple. Reviewed on: 20th July 2022

Terrible customer service

Terrible customer service, pointless insurance policy underwritten by Hiscox who look for any loophole to get out of paying. Not at all happy with the claim rejection reasoning. Please do not waste your money on Bikmo. Reviewed on: 20th May 2022

Terrible attitude and pointless product

Terrible customer service, pointless insurance policy underwritten by Hiscox who look for any loophole to get out of paying. Don't waste your money insuring you bike with this dreadful company who will keep you waiting while processing your claim and then have a dreadful attitude to customers who have taken out the policy in good faith. Reviewed on: 31st March 2022

Brilliant

Fantastic service, quick, friendly, knowledgable Reviewed on: 18th September 2021

Great to have a company like this watching out for you

I've always felt so much more comfortable riding with insurance and BIKMO are the best I've ever come across - they've been a delight to deal with and I know will be quick to help me if I ever need to call on them! Reviewed on: 17th September 2021

They Do What They Say On The Tin And More

From my own experience with BIKMO I couldn’t be happier. Empathetic, professional and extremely helpful. I would 100% recommended BIKMO Reviewed on: 17th September 2021

Simply Brilliant

Excellent service, great people and so deserve an award! Reviewed on: 17th September 2021

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