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AXA: Car insurance reviews

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2.72
Based on 163 reviews, last reviewed 1st Jun 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
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20%
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3%
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4%
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40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025
James f's avatar
James f

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025
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Christie R
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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (163)

Good easy access car insurance

4
I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy. Reviewed on: 16th July 2017
Claire Reeves's avatar
Claire Reeves

Fantastic 5 star service

5
I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are Reviewed on: 15th July 2017
Vicky Wylie's avatar
Vicky Wylie

GREAT

5
SIMPLE, EASY, NO THRILLS. RECOMMENDED. Reviewed on: 5th July 2017
RIDWAN KOODRUTH's avatar
RIDWAN KOODRUTH

So so but ok

4
Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc Reviewed on: 4th July 2017
Rebecca Daisey's avatar
Rebecca Daisey

Not impressed

1
Staff only care about their bonuses which we as customers are paying for! Scandalous! Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

Easy

5
While I have been with axa it has been easy to manage and amend online very user friendly Reviewed on: 4th July 2017
k hamer's avatar
k hamer

Not impressed

1
They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good. Reviewed on: 4th July 2017
Stephanie Simpson 's avatar
Stephanie Simpson

Insane excesses

2
Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid. Reviewed on: 22nd March 2017
Jeff's avatar
Jeff

car insurance

4
good company, customer service is good but needs to be clearer on the policy reduction. Reviewed on: 26th December 2016
Samantha Barratt's avatar
Samantha Barratt

Over an hour waiting to speak to staff

1
If you were involved in an accident you would first of all need to pray to God that someone answers. From customer services to claims to everyone in that company lets just say you will need a special VISA to speak to their precious incompetent staff!!!! AXA give me my excess payments back before I go to a small claims court !!!! Reviewed on: 25th October 2016
Tay's avatar
Tay

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