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Axa: Car Insurance reviews

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2.73

Based on 158 reviews, last reviewed 27th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

I’ve been a loyal customer of AXA for years, but m... I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhe... Read more Reviewed on: 27th November 2024

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (158)

A friendly, cheap car insurance option

I switched to AXA for my car insurance last year, as they offered me a better deal than my previous car insurer. I have had to make one claim, an accident that was not my fault. AXA were helpful and calm on the phone just after the incident, which really helped, and got me a replacement car within the day. Although the claims process took a while to get my money back, they kept me informed along the way, and providing they are cheap at renewal time, I will stay with them. Reviewed on: 28th August 2015

Great value

I first found Axa car insurance through a comparison site 3 years ago and have been with them ever since. They have been easy to deal with and very helpful when I've needed to call. I have never had a problem with them. Every year I recheck the comparison sites for a better deal and then contact Axa to get them to match and every year they have been able to match the more well known insurance companies which is good enough for me as it has saved me over £700 in the last 2 years. Reviewed on: 16th August 2015

Great value

I first found Axa car insurance through a comparison site 3 years ago and have been with them ever since. They have been easy to deal with and very helpful when I've needed to call. I have never had a problem with them Every year I recheck the comparison sites for a better deal and then contact Axa to get them to match and every year they have been able to match the more well known insurance companies which is good enough for me as it has saved me over £700 in the last 2 years. Reviewed on: 16th August 2015

great customer service shame about the price

joined this company for car insurance as cheaper quote at the time of renewal. I have recently rang up to change me policy as i brought a new car, although the staff was helpful and polite when speaking to them and quick and great customer service the price my quote went up to was quite shocking. Im now paying double til at least march when i can renew Reviewed on: 9th August 2015

Great service

Hoorah, call centre staff that provide a service! Reviewed on: 26th March 2015

Great service

Axa provides great value on their car insurance products and their staff are very helpful, respectful, courteous and professional. Any issues are dealt with efficiently and with minimum time and fuss and a comparison of their products with other car insurance companies illustrates Axa to be leading the way in how to treat the customer fairly. Reviewed on: 26th March 2015

No problems with them. Never needed to make a claim.

Got an excellent rate when I joined Axa. Not needed to contact them so far, so happy with the service Reviewed on: 24th March 2015

Completely dreadful cannot recommend people staying clear enough.

You never know how good an insurer is, until then you need them, and then when you're at your most vulnerable they let you down. Still awaiting the conclusion of an accident I was involved in 6 months ago - there's never any contact unless I instigate it and nonsense of urgency on their part - many many details completely inaccurate despite numerous calls and ails to correct them... Utter shambles. Reviewed on: 24th March 2015

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