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NatWest: Select Account reviews

Name: NatWest Select Account
Brand: NatWest
Rating: 2.54 (196 reviews)

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4.53

Based on 707 reviews, last reviewed 29th May 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

11%

Latest highest rating:

4

I use the select account as a backup current account. I use the select account as a backup current account. I don't use it much because other accounts and banks have better account rewards Reviewed on: 18th April 2025

Latest lowest rating:

1

ihave been with the bank for over 30 years i had an... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and inc... Read more Reviewed on: 29th May 2025

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (707)

Cashback on bills

Love Natwest because I get cash back on my household bills Reviewed on: 11th February 2016

Nice staff

I love natwest, all of the staff are nice x Reviewed on: 11th February 2016

No1 for banking

Great customer service and being able to deposit money/cheques in the post office makes life so much easier for me. Reviewed on: 4th February 2016

Pros and cons

Been a customer of Natwest for about 4 years. When I have had problems, like when my card details were compromised, they sorted it within 48 hours and were great. However my huge bugbear with Natwest is if you have any direct debits or standing orders due to come out of your account on a Monday - they take it out of your account on a Saturday! It's just ridiculous, and has left me short a few times. Reviewed on: 27th January 2016

great bank

never had a problem that they cant sort either online or on the phone . they go out there way to help Reviewed on: 15th January 2016

Very happy lovely staff & brill customer service

When ever ive rang NatWest they have been friendly & helpful ive never had a problem going into store staff are always smiling & helpful Reviewed on: 15th January 2016

Reliable as always

Always friendly customer service, reliable banking. Reviewed on: 10th January 2016

Brilliant

Whenever I have an issue with anything the people at Natwest are so helpful and patient. Honestly couldn't recommend them highly enough! Reviewed on: 6th January 2016

Professional

On the rare occasions I've had to use their live chat for a query, I've been startled by how quickly they understood the issue and had a clear, immediate answer or solution. Even on techy website problems or small print stuff on ISA terms. What a contrast with TSB whose own switch team (non-native speaker) were wrong on TSB's own switch terms, and helpline who don't know what Limit Alerts are. In branch very friendly, app is good, . Only downside is the stupid A5 size statements on multiple sheets. A nightmare to find things. Reviewed on: 2nd January 2016

I've been with Natwest for almost a decade and overall they have been pretty good to me. They've been communicative and helpful when I've needed them. They've even caught fraudulent activity while it was happening. I like their marketing an branding too - they've grown it quite well. Internet banking is fantastic and easy to use. Happy to stay there, hopefully will never have to leave. Reviewed on: 28th December 2015

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