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By Miles: Car insurance reviews

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4.90
Based on 13,036 reviews, last reviewed 25th Aug 2025
32100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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1%
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0%
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Latest highest rating:

5

Great, straightforward process, good for insuring a... Great, straightforward process, good for insuring a second car, runaround etc. Reviewed on: 25th August 2025
Ross T's avatar
Ross T

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13036)

Saved me loads!

5
As I don’t drive many miles, I’ve saved so much already with By Miles, especially during lockdown. Reviewed on: 29th July 2020
Natalie Webb's avatar
Natalie Webb

Excellent company!

5
Could ask for a better insurance company that insure you at the right price. Perfect for those who don’t clock up that many miles and a great piece of mind. Reviewed on: 29th July 2020
Alan Owens's avatar
Alan Owens

Refreshing csr insurance product

5
The app is simple and well thought out. The product has met and exceeded my needs and expectations l; and has the potential to save me money during Covid19. Reassured its backed by AXA. Reviewed on: 29th July 2020
colin green's avatar
colin green

Fantastic

5
So friendly and happy to help. Reviewed on: 29th July 2020
Toni McCann's avatar
Toni McCann

Best by miles!

5
Clear, simple product. Fantastic value for low milage drivers. Great renewal policy. Clear language and good customer service. Clever touches like notifications on having entered congestion charge zone also massively helpful. The Monzo of car insurance! Reviewed on: 29th July 2020
Gregwhitby@hotmail.com's avatar
[email protected]

Truly excellent insurance company

5
First of all is the low cost which cannot be beaten in my opinion. A very close second is the communication with the company which is second to none. You always know where you are with BY Miles, you can easily see the cost of a journey which brings peace of mind. Moving to BY Miles was the best decision of my life Reviewed on: 29th July 2020
Karl Smith's avatar
Karl Smith

BRILLIANT

5
Absolute genius way to insure your car! If you drive under 10,000 miles per year this is an excellent choice of insurance company as you only get charged for the miles you use. I personally save around £300 a year with this company and the App is excellent! You can use the App to monitor your miles, check your map, average speed and also as a car medic to check fault codes your vehicle may have like a diagnostics device. Overall very happy and I always 100% recommend to all family and friends. Reviewed on: 29th July 2020
Zak Bailey 's avatar
Zak Bailey

Amazing customer service

5
We easy process end to end. Very good at resolving issues also. Reviewed on: 29th July 2020
Jitesh's avatar
Jitesh

Ideal for me

4
Everything was really simple and straight forward with setting up my insurance. I signed up pre Covid and have been amazed that as I’ve been shielding I’ve barely had to pay anything while my car has been sat on the driveway, only being driven around the block now and then for the batteries sake. Couldn’t have hoped for a better policy while I’ve been shielding and furloughed Reviewed on: 29th July 2020
AndrewsH's avatar
AndrewsH

If you don't drive a lot, completely makes sense!

5
I've been so impressed with how much I've saved by using By Miles and the way it helps track the mileage you do. Given I drive infrequently, By Miles makes much more sense than a blanket fee offered by other providers and being able to see how much each journey is costing me has actually incentivized me to drive even less and walk more! Reviewed on: 29th July 2020
Stephanie Newman's avatar
Stephanie Newman

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