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By Miles: Car insurance reviews

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4.90
Based on 13,039 reviews, last reviewed 26th Aug 2025
32400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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0%
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Latest highest rating:

5

Good company no paperwork ,all on your phone Good company no paperwork ,all on your phone Reviewed on: 26th August 2025
John W's avatar
John W

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13039)

You pay for what you drive

5
Awesome customer service very helpful and friendly and you pay for what you drive Reviewed on: 29th July 2020
Mohammed Faraz's avatar
Mohammed Faraz

Best insurance by far... by miles

5
It is so much fairer on low mileage drivers, perfect for me, and I’ve saved so much. They are always so helpful and friendly on the chat too. Reviewed on: 29th July 2020
Katie 's avatar
Katie

Great policy as don't do much driving

5
It's great as you only pay for what you use so if my car sits for weeks without moving then it won't cost me anything which is brilliant Reviewed on: 29th July 2020
Tina Edgar's avatar
Tina Edgar

Amazing value!

5
I’ve been with By Miles for over a year now, and didn’t even consider changing when my renewal was due. It’s really great value, and so flexible. It’s saved me an absolute fortune, especially throughout lockdown. I keep pestering my family to join! Reviewed on: 29th July 2020
Madi Parkinson's avatar
Madi Parkinson

Superb service

5
I have been driving since the days when a driving licence came in the form of a little red booklet and so have had many insurance policies over the years and now finally have found one that offers me full comprehensive cover and only charges me for the distance I travel on the road. Too say I have saved money on my previous insurer would be an understatement. The customer service is excellent and when I had trouble fitting the tracking device the online chat soon arranged for an extension cable to enable me to fit the tracker. The service from Bymiles is so good that both my and my wifes car are insured and when I changed my car recently I insured with them without hesitation. Reviewed on: 29th July 2020
Graham's avatar
Graham

Excellent Customer Service

5
First time I've gone with By Miles over your 'traditional' insurance company. Initially had a teething issue whereby the tracker found me to be a couple of miles away BUT.. Contacted By Miles via their intuitive app on my phone and their representative was fantastic, resolving the issue immediately. I'm thrilled that I have made the jump to pay per mile insurance so far! Reviewed on: 29th July 2020
Kj2002's avatar
Kj2002

Brilliant

5
I feel this is great as some months, if you don't hardly drive then it will cost you less. You only pay for what you drive, I feel this is a good way to insure people at a reasonable price. I will continue to use By Miles as my car insurance dealer. Reviewed on: 29th July 2020
Jody Dean's avatar
Jody Dean

Cheap car insurance

5
I don’t do many miles so this policy makes sense for me. It saves me a lot of money. Customer service chat are very responsive also Reviewed on: 29th July 2020
Michael J Trezise's avatar
Michael J Trezise

Much cheaper and super simple

5
Really breaks down car insurance Into its simplest form. More miles = more cost. And overall far cheaper than the usual insurance quotes Reviewed on: 29th July 2020
Tristan wilcox's avatar
Tristan wilcox

Saving me a fortune

5
In addition to saving me £400 over my last insurer, not using the car during lockdown has saved me even more! Reviewed on: 29th July 2020
Mendy L's avatar
Mendy L

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