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By Miles: Car insurance reviews

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4.90
Based on 13,016 reviews, last reviewed 20th Aug 2025
30300% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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1%
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Latest highest rating:

5

Always helpful, and it's so easy to change whatever... Always helpful, and it's so easy to change whatever you need to on the app! I have had nothing but a good experience with them, I have looked at other... Read more Reviewed on: 20th August 2025
Pearl Jackson 's avatar
Pearl Jackson

Latest lowest rating:

2

Expensive not worth the cost will not renew Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill Reviewed on: 15th August 2025
Paula Reddin 's avatar
Paula Reddin
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13016)

Easy, cheap, fun

5
Using ByMiles is easy, fun and cheap. Not things you would usually say about a car insurance company. Reviewed on: 29th July 2020
Max Klopsch's avatar
Max Klopsch

Modern insurance for modern drivers

5
In today's world many of us are working from home and trying to make for a greener way of living which often means driving less. By miles allows for this way of life by only charging you for what you use. While driving may be reduced, their service certainly isn't. I can speak from experience as my car was stolen and they quickly helped me to a cash settlement which meant I could get back on the road. I would highly recommend to people looking to only pay for what they are using with no reduction in protection or service. Reviewed on: 29th July 2020
Darren's avatar
Darren

An Absolute Must for Londeners!

5
Considering there arent many long roads in London and with local commute and an insurance that gives you a choice whether to pay more for travel today than yesterday or take a day off and not drive is just Genius, you guys should Copyright your products its brilliant Reviewed on: 29th July 2020
Raheel Sarwar's avatar
Raheel Sarwar

Simple and flexible insurance to meet your everyday needs

5
During COVID i SORN my other car so although using my by miles insurance more than planned i simple get charged for use. IDEAL!! Reviewed on: 29th July 2020
Chris Roper's avatar
Chris Roper

Perfect policies

5
i am so pleased with how easy it was to set up my policy and contact the company when i had a question. I also love the fact that the policy charges you for what you use.....how it should be! Reviewed on: 29th July 2020
chloe's avatar
chloe

Fantastic!

5
Recommended by a friend at work, very happy with this company & the service it provides! Xx Reviewed on: 29th July 2020
Lisa Thomson's avatar
Lisa Thomson

Amazing customer service!

5
Never had any trouble with By Miles! Best price for me by far 2 years running! Customer service is fantastic. 100% recommend them! Reviewed on: 29th July 2020
Leah Hollie Bracegirdle's avatar
Leah Hollie Bracegirdle

Easy sign up, best prices.

5
I came across By Miles fortunately after receiving a 50% increase on my car insurance with may current provider. Signing up with By Miles was speedy and easy. The tracker arrived within 2 days and was easily fixed into my car. I'm now enjoying the best value mileage and insurance. Reviewed on: 29th July 2020
Ian Painting's avatar
Ian Painting

Smooth service, great value, and brilliant customer experience

5
By Miles have nailed it. I was initially a little sceptical about moving over to a pay-as-you-go service, as I was worried it would encourage me to drive less with the overarching thought of being charged every time I drive my car... but it has been a total game-changer! I've saved so much cash as a result of switching to By Miles (especially during COVID, where lockdown has drastically reduced my driving habits). Their service is second-to-none — I received the tracker, installed it in my car and was setup with their phone app within a week. I've also really enjoyed seeing my monthly breakdown of how much I've driven, average speed, etc. I've been a customer for almost a year now and I'll definitely be renewing when the time comes. Highly recommended! Reviewed on: 29th July 2020
Tim R's avatar
Tim R

Perfect for low mileage drivers

5
Patient and knowledgeable customer support, clear pricing, and the gadget you add to your car just does it's job and doesn't get in the way. Probably the cheapest and best insurance I could have found. Reviewed on: 29th July 2020
sarah's avatar
sarah

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