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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Great product for casual users

4
I only use the car for short journeys. Why pay more for my insurance when By Miles offers such great value for money? Reviewed on: 12th September 2019
Lisa's avatar
Lisa

Bargain

5
If your mileage as small as mine then it's definitely for you. The best price you can ask for. Both our cars insured by ByMiles and I would recommend it to anybody with a low mileage. Reviewed on: 12th September 2019
Almas's avatar
Almas

Probably the best car insurance in the world

5
* Saved loads! * Most fair car insurance policy ever! * Simple, fast and easy process! * Brilliant! Reviewed on: 12th September 2019
Deborah Simms 's avatar
Deborah Simms

Brilliant!

5
For those who only drive during the weekends, this is the best car insurance for you. Reviewed on: 11th September 2019
Tim's avatar
Tim

Probably the best car insurance!

5
I totally recommend th iui s car insurance provider. You track your own miles, and pay for what you drive. Never seen this anywhere before Reviewed on: 11th September 2019
Ammy's avatar
Ammy

Easy, cheap and a little bit fancy

5
I love that I have the use of an app to tell me how many miles I'm doing and how much they all cost. It was extremely easy to get a quote, set up, and then be on my way. I love paying ByMiles!* Cheesy joke my own, I was not paid to say that. Reviewed on: 11th September 2019
Hawthorns's avatar
Hawthorns

Out of the box car insurance at last

5
I love the concept of By Miles car insurance. Its very customer-friendly and very fair, like pay as you go, only as and when you're on the move. It's a paradigm shift for the insurance sector and when that happens you can never go back. Reviewed on: 11th September 2019
Dharshani Weerasekera 's avatar
Dharshani Weerasekera

Car insurance, re-imagined. Good so far...

4
When I threw my details at one particular comparison website, By Miles came up right near the top. I'd never heard of them but did some research. Having recently started walking to work, my annual mileage has gone off a virtual cliff. Reading their approach on their website, what doesn't make sense about paying a premium for your car to be insured when parked, then paying as you drive? There's even the added demotivation of every mile costing you, but on my prediction, it works out well for me. Top marks for an innovative approach. I could also see By Miles have started from a blank sheet to built "not your average experience". From the way the website helps you get an approximate quote with very, very few questions to see if it's worth proceeding, to the fact your policy reference is not a string of numbers but three words, and the unusually familiar but clear language of the policy documents, I applaud their fresh approach. The app is fairly slick, and I've used the chat feature a couple of times to make some queries. Like with many web chat services, the non-real-time experience can mean it takes a while to get to the end, but I have found them responsive and helpful. Kudos for having protected no-claims bonus as standard -- no-one want to lose all that with one little incident. Having no familiarity with By Miles, the fact my policy is underwritten by a well-known insurer gave me confidence. In terms of recommendability, I can understand not everyone wanting the level of surveillance that comes with using a tracker, but I wanted to try that out, and it's worked well so far. It's a shame it ceases to be so cost-effective at higher mileages (which most people I know drive, which brings down the 'recommendability'), because it seems like a sensible way of doing insurance overall. Perhaps the product will develop. I wish them luck pushing change in the insurance world. Reviewed on: 11th September 2019
James G's avatar
James G

Incredibly good values for money

5
It is simply fair that you only pay for the mileage you did. Reviewed on: 11th September 2019
BWang's avatar
BWang

Amazing value

5
Already recommending to anyone who listens especially in work as we have to track of mileage usage and this app so simple and so cheap I wasn’t sure with upfront cost and with the tracker but so much support and so worth it I dice a lot in my job and I’ve never been more that a £15 per month so revolutionary that never go back the way so ripped off before love it Reviewed on: 11th September 2019
Diane Docherty's avatar
Diane Docherty

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