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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

So great for a new driver!

5
As a new driver who only expects to do a few thousand miles max. a year, By Miles was perfect for me. Their customer service is the best of any company I've come across - super rapid and supportive. Reviewed on: 10th September 2019
davidj's avatar
davidj

A great idea!

5
So far I’ve had nothing but great experience. The customer service is fast, efficient and courteous. Reviewed on: 10th September 2019
Louisa Baker's avatar
Louisa Baker

What more could I ask for...

5
Absolutely amazing, I've saved at least £400 this year. Easy to apply, you just plug in your little device and you're off. There's a really helpful app for my phone, so I can track how much I'm expected to pay for the month. I love everything about using By Miles, I can't recommend it enough. Reviewed on: 10th September 2019
Denise Gwillym's avatar
Denise Gwillym

Pay as You Go

5
I am retired therefore do not need the car every day, so to pay by mile is a great idea Reviewed on: 10th September 2019
Ray's avatar
Ray

Technical excellence

5
The technology that drives the company is of high standard and support for any queries answered almost immediately via the app. Not to mention saving hundreds on my premium Reviewed on: 10th September 2019
Garry's avatar
Garry

Very Good!

5
This is a perfect insurance company for people who don't use car much as often. You only pay for your driven miles. Very good. Thanks for existing as a insurance company : -) Reviewed on: 10th September 2019
Dipika 's avatar
Dipika

Perfect for the occasional user

5
By miles is by far the best insurance company I have dealt with. Easy to speak to, responsive and a truly fair insurance policy. Although I have yet to make any claims, which I hope that they would deal with efficaciously, I would strongly recommend them Reviewed on: 10th September 2019
Con's avatar
Con

A fairer way to insure your car.

5
Excellent customer service. Prompt response to enquiries. Reviewed on: 10th September 2019
Mary Jo Clarke's avatar
Mary Jo Clarke

Best insurance co

5
I wa so happy when I found by miles by far best price and best service and so easy to use Reviewed on: 10th September 2019
Samantha Whiteside's avatar
Samantha Whiteside

Saved my £££££, recommending to all my friends & family

5
Love ByMiles. They've saved me hundreds of pounds against my usual conventional insurance. What's great is that I'm only paying for what I use. Plus I get to see my savings each month in the app. Now I have a trip by trip view on costs (didn't have that before) and lower costs. What more can I ask for?? (oh their app tells me where my car is which is quite good) Reviewed on: 10th September 2019
Rich's avatar
Rich

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