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By Miles: Car insurance reviews

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4.90
Based on 12,703 reviews, last reviewed 11th Aug 2025
1000% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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1%
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0%
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Latest highest rating:

5

Absolutely Miles Better! Easy to understand, straightforward, no hidden surprises! Reviewed on: 11th August 2025
Susan F's avatar
Susan F

Latest lowest rating:

1

Absolute sham of a company. Absolute sham of a company. The underwriting insurer is UK Insurance. In the event of a claim you will speak to Auxillus (claims handler). Then UKI wi... Read more Reviewed on: 12th March 2025
Liam S's avatar
Liam S
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (12703)

Good service good product

5
would recommend to any low mileage driver Reviewed on: 1st August 2019
alan fielding's avatar
alan fielding

Miles better !!!

5
Great customer service & this way of insurance makes perfect sense. So glad we found out about by miles ! Reviewed on: 1st August 2019
Mr& Mrs Pipe's avatar
Mr& Mrs Pipe

Fairer fo Old folks

5
Being 72 year old my driving needs are less than they used to be. So why should I pay the same for doing 2000 miles a year, as someone who does 100,000 miles. The laws of probability on having an accident must lay with the driver who does more miles. By Miles will save me over£250 a year and as a bonus my car is tracked24 hrs a day for free. Reviewed on: 1st August 2019
John Brogan's avatar
John Brogan

Much better value

5
Using a pay as you drive system is an excellent innovative way of looking at car insurance. Reviewed on: 1st August 2019
S Jones's avatar
S Jones

Fabulous insurance for drivers with low mileage

5
Really happy with the insurance, and have spoken with customer service once who I found to be very friendly and helpful. Reviewed on: 1st August 2019
Laura Treloar's avatar
Laura Treloar

Amazing concept with amazing service

5
I can’t speak highly enough of by miles, it is so easy and saves me money every month compared to other insurances. I’ve has issues with my payment and I contacted them and they helped me resolve it no problems. I will be a forever customer Reviewed on: 1st August 2019
Ami Houghton's avatar
Ami Houghton

The right and best insurance for low mileage drivers

5
Following retirement of my husband several years ago our driving has been reduced down to few thousand miles a year which is about 1/4 of what we used to do before retirement as we take long holidays abroad where we rent cars as well!. Consequently, risk of getting involved in accidents, making claims, etc also reduced proportionally! However, insurance companies we had used in the past continued to charge us in full, not giving reasonable credit as we drive far less now hence the risk of incidents/accidents reduced! When we read about By Miles on the web site we got interested and switched to it in the Spring. Service people were very helpful and made the right recommendations during our contact and switching to them. Reviewed on: 1st August 2019
Dilek Kocoglu's avatar
Dilek Kocoglu

A breath of fresh air

5
Easy to use, fair and saves money. Such a nice change after endless poor experiences at the hands of the usual suspects Reviewed on: 1st August 2019
Philip Makinson's avatar
Philip Makinson

Very good service

5
Always quick to answer the phone and questions Reviewed on: 1st August 2019
Paul Foster's avatar
Paul Foster

Revolutionary new age of Car Insurance !!!

5
A breath of fresh air to have a car insurance that works for the policy holder. Excellent Reviewed on: 1st August 2019
Matthew 's avatar
Matthew

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