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By Miles: Car insurance reviews

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4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
36300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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0%

Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Fairer fo Old folks

5
Being 72 year old my driving needs are less than they used to be. So why should I pay the same for doing 2000 miles a year, as someone who does 100,000 miles. The laws of probability on having an accident must lay with the driver who does more miles. By Miles will save me over£250 a year and as a bonus my car is tracked24 hrs a day for free. Reviewed on: 1st August 2019
John Brogan's avatar
John Brogan

Much better value

5
Using a pay as you drive system is an excellent innovative way of looking at car insurance. Reviewed on: 1st August 2019
S Jones's avatar
S Jones

Fabulous insurance for drivers with low mileage

5
Really happy with the insurance, and have spoken with customer service once who I found to be very friendly and helpful. Reviewed on: 1st August 2019
Laura Treloar's avatar
Laura Treloar

Amazing concept with amazing service

5
I can’t speak highly enough of by miles, it is so easy and saves me money every month compared to other insurances. I’ve has issues with my payment and I contacted them and they helped me resolve it no problems. I will be a forever customer Reviewed on: 1st August 2019
Ami Houghton's avatar
Ami Houghton

The right and best insurance for low mileage drivers

5
Following retirement of my husband several years ago our driving has been reduced down to few thousand miles a year which is about 1/4 of what we used to do before retirement as we take long holidays abroad where we rent cars as well!. Consequently, risk of getting involved in accidents, making claims, etc also reduced proportionally! However, insurance companies we had used in the past continued to charge us in full, not giving reasonable credit as we drive far less now hence the risk of incidents/accidents reduced! When we read about By Miles on the web site we got interested and switched to it in the Spring. Service people were very helpful and made the right recommendations during our contact and switching to them. Reviewed on: 1st August 2019
Dilek Kocoglu's avatar
Dilek Kocoglu

A breath of fresh air

5
Easy to use, fair and saves money. Such a nice change after endless poor experiences at the hands of the usual suspects Reviewed on: 1st August 2019
Philip Makinson's avatar
Philip Makinson

Very good service

5
Always quick to answer the phone and questions Reviewed on: 1st August 2019
Paul Foster's avatar
Paul Foster

Revolutionary new age of Car Insurance !!!

5
A breath of fresh air to have a car insurance that works for the policy holder. Excellent Reviewed on: 1st August 2019
Matthew 's avatar
Matthew

Very good for people like myself who don't use the car everyday, only paying for what I use is the best way

5
I'm very happy with my monthly payments Reviewed on: 1st August 2019
Nicola Louise Skidmore's avatar
Nicola Louise Skidmore

Yes

5
They are professionally good on their work and tge way way tgey deals with customers. Reviewed on: 1st August 2019
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